Our Terms and Conditions outline the specific circumstances under which we will consider removing content from our platform. Reviews will not be removed outside of these scenarios.
IMPORTANT
If RateMyAgent were to remove genuine reviews at the request of agents or agencies, we risk breaching Consumer Law in Australia or the Fair Trading Act in New Zeland. This, as well as our Terms & Conditions is why any request to do so will be declined.
We only remove reviews in these three situations:
Content guidelines violations: If the review contains prohibited content such as profanity, abuse, defamatory material, or other content that breaches our guidelines.
Fraudulent reviews: The review was not left by a legitimate buyer or seller of property (or someone authorised on their behalf)
User-initiated removal: If the original reviewer chooses to edit or delete their own review
Every "not recommended" review comes through to Customer Support and is read before going live onto the site.
In some cases we may not publish a review on RateMyAgent. A review might get rejected because of reason 1 or reason 2 above.
containing inappropriate language
completely unrelated to an agent's professional practice
submitted by someone who did not sell or buy/ tenant or rent the property or review on such person's behalf.
What if the client wants to edit or remove their review?
If the person that has submitted a review (good or bad) wishes to have it removed or edited, they can use the review confirmation email to go in and edit/remove their review.
If they are experiencing any difficulty, they can let us know they would like to speak with someone from our team..
Can my client edit their review?
Your reviewer does have the opportunity to edit their review.
Clients are able to edit their own reviews if they have created a username and password. When they first leave the review they have the opportunity to create a username and password (this is not compulsory to leave a review and is only optional)
Once they log in to their user account, they can click their Username and then My Reviews.
From this page, they will be able to edit, view and delete their reviews. The client will be able to edit or delete the review if it's within 60 days of submitting the review.
Alternatively, the reviewer can ask to connect with a team member, this request must be sent from the same email address that the original review request was sent from. Make sure to include the address of the listing, the agent they are reviewing and their requested changes. Our support team can be contacted by the chat icon in the bottom right corner of the screen.
Reviews cannot be edited once an agent has replied to the review.