Can a review be removed from RateMyAgent?
It is important to remember that these reviews are the opinions of your clients, and that is what the site is built for. If we removed all of the negative reviews, there would be no power in the positive ones.
Every "not recommended" review comes through to Customer Support and is read before going live onto the site.
In some cases we may not publish a review on RateMyAgent. A review might get rejected because of one of the following.
containing inappropriate language
completely unrelated to an agent's professional practice
submitted by a competitor or related person
submitted by someone who did not sell or buy/ tenant or rent the property or action on such person's behalf.
Before you ask us if your “bad” review review can be removed...
The answer is that it's unlikely.
If the review is from a genuine client and does not meet any of the reasons above we cannot hide or remove it. As a review platform, we are bound by consumer law so we CANNOT remove reviews simply by choice.
Need some help with dealing with a negative review?
What if the client wants to edit or remove their review?
If the person that has submitted a review (good or bad) wishes to have it removed or edited, they can use the review confirmation email to go in and edit/remove their review.
If they are experiencing any difficulty, they can email support@ratemyagent.com for assistance, the email address they contact us on must be the email address used to submit the review.