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Listings FAQ(US)

This article explains why listings may not appear on a RateMyAgent profile and outlines the ways listings can be added.

Updated today

Why Listings May Not Appear on RateMyAgent?

There are a few common reasons why listings may not show up on a RateMyAgent (RMA) profile:

  • No MLS Connection: RMA may not yet be connected to your local MLS.

  • Duplicate Profiles: Listings may be linked to a duplicate agent profile. Our Customer Support team can assist by identifying and merging any duplicates.


How are Listings Added to RMA?

There are several ways listings can be pulled into a RateMyAgent profile. However, not all methods may be available, depending on the circumstances:

1. MLS Connection

RMA partners with multiple MLSs to receive listing data via an agent’s MLS ID or MLS Key. If your MLS is connected, listings will be automatically pulled into your profile.

Note: There may be occasional delays in syncing, and some listings may need to be added manually.

2. Public Data Sources

RMA also gathers supplemental listing and sale data from publicly available sources.
However, this does not include:

  • Off-market transactions

  • Lot/land listings

  • New construction

  • Listings without a full address

Listings sourced this way require confirmation by the agent or brokerage admin within the RMA platform.

3. Transaction Management Software (TMS)

Listings and sales can be pulled from integrated TMS platforms, which also enable automated review collection. To check or activate a TMS connection:

Go to SettingsAutomate Reviews → Select your TMS from the dropdown and follow the prompts. Supported platforms include:

  • Dotloop

  • Skyslope

  • DocuSign

  • DocuSign Rooms

  • Form Simplicity

  • Brokermint

4. Manual Entry

Agents can manually add missing listings via their RMA Dashboard if a property is not pulled automatically. Please check this article to Manually Add a Property.


Buyer's Agent Listings Not Appearing?

Occasionally, buyer’s agents may find that a listing is missing from the agent's profile. This typically happens when the system pulls the property details before the buyer's agent has been added. In such cases, the buyer’s agent must manually add the property to their profile.


Determining Your Listing Feed Options

MLS Connection

  • Contact Customer Support at help@ratemyagent.com to check if RMA is integrated with your MLS.

  • If connected, your listings should sync automatically. Any delays or missing listings can be resolved by manually adding the property.

TMS Connection

  • If your MLS isn’t connected to RMA, a TMS connection may be a suitable alternative.

  • To connect:
    Go to SettingsAutomate Reviews → Select your TMS → Follow the prompts.


For guidance on ensuring your property addresses are correctly formatted and reviews are successfully collected, refer to the internal article:
Best Practice: Easy Reviews – Property Addresses


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