Will the feedback appear on my RateMyAgent profile after it's submitted by the client?

This feedback is private and will not appear on your profile automatically.

What happens if I receive some really positive feedback from my client, can I add it to my profile?

Yes! You can ask our team to link this to your profile for you. This process is manual right now but we will have it automated in the future.

Will I be notified when someone completes their NPS?

Of course! When your client submits their survey and leaves comments, you will be notified immediately. If they do not leave comments after submitting their score, we will attempt to collect this information before notifying you. If they have not submitted anything, you will receive an email with a score only and the 'my comments' section will be blank.

Can our office administrators see all the feedback we have received?

Yes! All feedback is shown in the NPS section of the office dashboard.

How is the NPS calculated?

NPS = % Promoters - % Detractors.

Example: Our office has 60 Promoters (60%), 15 Passives (15%) and 35 Detractors (25%). 60% - 25% = a NPS of 35.

This makes it seem like your Passives 'don't count' but we believe your Passives are a very important segment. The more Passives you can turn into Promoters the higher your NPS will be.

Is a NPS out of of 100?

What some people don't realise is your NPS can be anything from -100 to 100. Anything in the 'minus' (-100 to 0) means you need to improve. 0-30 is 'Good', 30-70 is 'Great' and anything 70 and above is 'Excellent'.