If you are currently using our new NPS® product, you will have noticed the 'Data Completeness' widget within the related reporting available in your office dashboard.

How do we measure the completeness of your data for NPS?

To be able to send a NPS we require their name and either an Email Address

OR Phone (to send SMS) in order to send a NPS to your client.

Preferably you will provide both as this will result in a much better conversion rate than just sending to one or the other.

How can we improve our office's data completeness?

In order to improve the completeness of your data and ensure surveys are going out for all properties, your agents (or an admin) need to ensure that the client data is being entered into the connected 'Easy Reviews' available CRM (i.e. VaultRE or similar) or TMS (SkySlope or Dotloop) when the property is marked as sold.

Alternatively, if you send a manual review request when the property is sold, we can send the secondary NPS off the back of this with the manual data you have entered.

What does it mean when I change the filters?

The default setting is 'ALL' which will show the number of properties we have attempted to send a survey for, compared to the number we had a name and email or phone number for.

For example, we tried to send for 100 properties and 55 had were able to be sent based on the client data provided, so your Data Completeness score would be 55%.

If you swap to 'Email', it will show a percentage based on properties that had an email address attached and 'Phone' will show properties that had a sendable phone number attached.

Is there a way to manually enter in the missing data after you tried to send the NPS?

Unfortunately we don't have the facility for this just yet. We hope to have this available for you at a later date.