How do you stop a review request that has already been sent?
Once a request has been sent to a client, there is no way to retract it.
You can stop the client from receiving any additional reminders
You can send a new request if the details were perhaps incorrect.
It may be that your client has changed emails or has asked you to stop sending the requests. Here is how you stop the automatic email from within your dashboard:
Step 1. Log into your Renowned dashboard. Navigate to Reviews > Request. Then, click on View Pending Requests located on the right side of the page.
Step 2. Locate the specific review request and select Stop Reminders
When you request a review from your vendor or buyer, a reminder is sent to them until they complete the review, or until the reminders are cancelled either by you or the client.
Please note that if edits are needed to a review or survey, you must contact the author directly as RateMyAgent cannot cancel or re-edit reviews.
A reminder will go out a day after the initial request and then 2 days after the 1st reminder email then once every week, or until they are completed, unsubscribed, or you cancel them. Up to 5 reminder emails will be sent.
Change the email address a request was sent.
Sending a review request to the wrong email address can be easily fixed via the Reviews tab in your profile.
1. Log into your agent profile/agency profile and select 'My Reviews' from the menu and then the 'View sent requests' tab.
2. Find the listing you have sent the request to and click 'Stop Reminders' if the button appears. This will stop reminders from going to the incorrect email address.
3. Click on the 'Edit & Resend' button to be able to add the client's correct email address and adjust any other details before clicking 'Request Review' to send the request out to your client's email address.
4. Select 'My Properties' followed by the 'Sold' tab - you will be able to locate the listing here, or you can use the street address search bar. Once you have located the listing, simply click 'Manage Reviews'.
5. Click 'Request a New Review' to send a new request.
6. Fill in the form with your client's correct email address and 'Request Review'
Frequently Asked Questions (FAQs)
How to Disable Easy Reviews
Troubleshooting Common Scenarios
The Easy Reviews Toggle is Missing for an Agent: This could happen if Easy Reviews are already turned off or if the agent profile has not been claimed or set up correctly. Ensure that the profile is fully activated and connected within the system.
Changes Not Reflecting: If you turn off Easy Reviews at the agent level but reviews are still being sent, check the team settings to confirm that Easy Reviews are disabled at the team level as well.
What if they have sent me a review through email but a request was already sent to them?
Go to your pending request and find the request.
Click Archive to remove the pending request. NOTE: Make sure you do not Stop Reminder or this will unsubscribe your client from receiving any future emails for that property.
Go to Import and copy and paste the review so you can send the verification email to your client.
If a phone number was already entered on the initial request, you can no longer use the same phone number however, you can skip entering the phone number on the verification request.
Can Customer Support Cancel or Re-Request Reviews?
No, we cannot cancel or re-request reviews that have been submitted. Changes or edits to a review or survey can only be made by the author of the review.
Can I stop a vendor from writing a review if they have the link?
No, once the vendor has the review link, it cannot be deactivated. However, reminders can be stopped.
Why are automatic review requests being sent despite my settings?
How to Disable Easy Reviews
This usually happens if the 'Easy Reviews' feature is enabled. To disable it:
For Individual Agents
Access the Agent’s Settings: Log in to Renowned and navigate to the settings for the desired agent profile.
Locate the Easy Reviews Option: In the settings menu, search for the "Easy Reviews" or "Automatic Reviews" section.
Disable the Feature: Turn off the Easy Reviews toggle to stop automatic review requests from being sent. You can re-enable this option later by following the same process.
For Team Profiles
Access the Team Profile Settings: Navigate to the team profile that the agent is affiliated with.
Review the Easy Reviews Status: In the team profile settings, locate the Easy Reviews feature.
Disable the Easy Reviews Option: Turn off the toggle for Easy Reviews, ensuring that automatic reviews are not sent from the team’s account.
How can I ensure my agency doesn’t send review requests for properties we didn’t sell?
Mark properties not sold as 'Withdrawn' to stop unwarranted prompts for review requests.
How can I stop review from being sent out to a seller/buyer?
To stop a review request from being sent to a seller or buyer, you have several options:
Do not include the client's details (especially their email address) when uploading or sending sold data. If the buyer or seller's details are omitted, no review request will be sent to them .
Turn off the Easy Reviews feature before the sold data is received. This prevents automatic review requests from being triggered .
If Easy Reviews is turned off for individuals but reviews are still sent, check at the team profile level to ensure the feature is also disabled across the team.
Archive the review opportunity for a specific sale. Go to the Reviews page, navigate to the Request page, find the property, click the three dots (...) next to it, and select Archive. This removes the sale from the active list without sending a review request .
If Easy Reviews is set to a delayed send time (e.g., 48 or 72 hours), you will receive an email with the option to cancel the request before it is sent .
If you turn Easy Reviews back on after disabling it, the system will backtrack and send requests for any properties with client details that were missed during the off period.
Need help? Chat to us using the messenger in the bottom corner of your screen.
Alternatively, you can visit our Support Center for additional guidance.