How do you stop a review request that has already been sent?
Once a request has been sent to a client, there is no way to retract it.
You can stop the client from receiving any additional reminders
You can send a new request if the details were perhaps incorrect.
It may be that your client has changed emails or has asked you to stop sending the requests. Here is how you stop the automatic email from within RateMyAgent:
Step 1. Log into your RateMyAgent dashboard. Navigate to Reviews > Request. Then, click on View Pending Requests located on the right side of the page.
Step 2. Locate the specific review request and select Stop Reminders
When you request a review from your vendor or buyer, a weekly reminder is sent to them until they complete the review, or until the reminders are cancelled either by you or the client.
Please note that if edits are needed to a review or survey, you must contact the author directly as RateMyAgent cannot cancel or re-edit reviews.
The reminders will go out once a week for 5 weeks, or until they are completed, unsubscribed, or you cancel them.
Change the email address a request was sent.
Sending a review request to the wrong email address can be easily fixed via the Reviews tab in your profile.
1. Log into your agent profile/agency profile and select 'My Reviews' from the menu and then the 'View sent requests' tab.
2. Find the listing you have sent the request to and click 'Stop Reminders' if the button appears. This will stop reminders from going to the incorrect email address.
3. Click on the 'Edit & Resend' button to be able to add the client's correct email address and adjust any other details before clicking 'Request Review' to send the request out to your client's email address.
4. Select 'My Properties' followed by the 'Sold' tab - you will be able to locate the listing here, or you can use the street address search bar. Once you have located the listing, simply click 'Manage Reviews'.
5. Click 'Request a New Review' to send a new request.
6. Fill in the form with your client's correct email address and 'Request Review'
Frequently Asked Questions (FAQs)
What if they have sent me a review through email but a request was already sent to them?
Go to your pending request and find the request.
Click Archive to remove the pending request. NOTE: Make sure you do not Stop Reminder or this will unsubscribe your client from receiving any future emails for that property.
Go to Import and copy and paste the review so you can send the verification email to your client.
If a phone number was already entered on the initial request, you can no longer use the same phone number however, you can skip entering the phone number on the verification request.
Can RateMyAgent Cancel or Re-Request Reviews?
No, RateMyAgent cannot cancel or re-request reviews that have been submitted. Changes or edits to a review or survey can only be made by the author of the review.
Can I stop a vendor from writing a review if they have the link?
No, once the vendor has the review link, it cannot be deactivated. However, reminders can be stopped.
Why are automatic review requests being sent despite my settings?
This usually happens if the 'Easy Reviews' feature is enabled. Disabling it under account settings > Automate Reviews will resolve the issue.
How can I ensure my agency doesn’t send review requests for properties we didn’t sell?
Mark properties not sold as 'Withdrawn' to stop unwarranted prompts for review requests.
Need help? Chat to us using the messenger in the bottom corner of your screen.
Alternatively, you can visit our Support Center for additional guidance.