How do you stop a review request that has already been sent?
Once a request has been sent to a client, there is no way to retract it.
You can stop the client receiving any additional reminders
You can send a new request if the details were perhaps incorrect.
It may be that your client has changed emails, or has asked you to stop sending the requests. Here is how you stop the automatic email from within RateMyAgent:
Step 1. Click on Reviews, then select the tab Request and then View Sent Requests.
Step 2. Locate the specific review request and select Stop Reminders
When you request a review from your vendor or buyer, a weekly reminder is sent to them until they complete the review, or until the reminders are cancelled either by you or the client.
The reminders will go out once a week for 5 weeks, or until they are completed, unsubscribed, or you cancel them.
To send a new request
Go to Properties, search for the property.
Select "Manage Reviews" on the property
3. Select "Request a new review"
4. Enter the new details to send a new request.
Please note:
you cannot send a new request for the same property to the same email address
you cannot send a review request to an email that has unsubscribed from RateMyAgent emails.
Change the email address a request was sent to
Sending a review request to the wrong email address can be easily fixed via the Reviews tab in your profile.
1. Log into your agent profile/agency profile and select 'My Reviews' from the menu and then the 'View sent requests' tab.
2. Find the listing you have sent the request to and click 'Stop Reminders' if the button appears. This will stop reminders from going to the incorrect email address.
3. Click on 'Edit & Resend' button to be able to add in the client's correct email address and adjust any other details before clicking 'Request Review' to send the request out to your client's email address.
4. Select 'My Properties' followed by the 'Sold' tab - you will be able to locate the listing here or you can use the street address search bar. Once you have located the listing, simply click 'Manage Reviews'.
5. Click 'Request a New Review' to send a new request.
6. Fill in the form with your client's correct email address and 'Request Review'
Frequently Asked Questions (FAQs)
Can I stop a vendor from writing a review if they have the link?
No, once the vendor has the review link, it cannot be deactivated. However, reminders can be stopped.
Why are automatic review requests being sent despite my settings?
This usually happens if the 'Easy Reviews' feature is enabled. Disabling it under account settings > Automate Reviews will resolve the issue.
How can I ensure my agency doesn’t send review requests for properties we didn’t sell?
Mark properties not sold as 'Withdrawn' to stop unwarranted prompts for review requests.
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