Have a review from somewhere else?
You can post existing reviews straight to your profile. These reviews will be published on the RateMyAgent website, but won't be counted in your star rating or counted for stats and achievements until your client has Verified the review (see below) To import private surveys as reviews, ensure that the client explicitly approves it. This includes CC'ing the client when submitting the email containing the review to RateMyAgent.
1. Log into your agent profile and select 'Reviews' then select the 'Import' tab, then select Add Existing Reviews. From here, simply search for the property you want to attach to the existing review.
2. Once you have selected the property, fill out the review based on the review provided to you by your client, including the date it was provided to you.
Pro Tip: You may use the street number or street name when searching for the property
3. Simply fill in your client's name, email, and phone number, and then select Verify & Publish Review. When importing private surveys, verify that the email address provided matches the one used to submit the survey. This is a key compliance step to ensure the authenticity of the review.
Verify Now - Your client will receive an email to immediately verify the review you added (and optional SMS if you're on a subscription!) These reviews will be published on the RateMyAgent website, but won't be counted in your star rating or for stats and achievements until your client verifies the review via the email or SMS. If you on a subscription and your Google Business Profile is connected, your client will also be prompted to leave the review on your Google Business Profile once they accept verification For private surveys, client approval through verification is mandatory before the review can contribute to your stats and achievements. Verify Later - Review will be published on the RateMyAgent website, but won't be counted in your star rating or counted for stats and achievements.
Tip: You can select Verify Later if you do not want to send the request to your client straight away.
What if I had a flagged review?
When importing reviews that were previously flagged, please be aware that the associated phone numbers were also flagged. As a result, you will no longer be able to send a verification email linked to those phone numbers.
When importing such reviews, you have two options:
Omit the phone number when importing the review, or
Contact your client to provide an alternative phone number to include in the verification request.
Please ensure this step is completed to avoid issues during the import process.
Why is there no star rating on the imported review?
Your clients are the ones who will fill in the star rating. They will have the opportunity to choose the star rating when they verify their review.
What if my client selected the wrong star rating?
After verifying the review, your clients will receive an email containing a link to edit their review if they desire to make any changes. This link can also be used to update the star rating. If they prefer, they can also reach out to our customer support team using the same email address used to submit the review, and our team will update the star rating for them.