There are 3 ways to invite your customer to leave a review:
Request a new review by sending a review request to your client to fill out.
Already have a review from your client? Learn how to Import an existing review.
Request a new review
Step 1: From your dashboard menu, select Reviews then Request.
Step 2: You will now see a list of your review opportunities. Click Request Review against a property you would like to request a review for.
Note:
If you cannot see a property you would like to get a review for, you can follow this guide to add a property.
Use the Search Address or filters to narrow down your list of properties
Step 3: Complete the review request form for either the buyer or seller.
Step 3: Once you've completed the form, select Request Review and we will send an email and/or text message to your client straight away.
Step 4: Congrats, you just requested a review! 🎉 Click Request Next Review to keep going.
Step 5: Once the client replies to the review you will receive an email and the review will be posted on your profile.
Step 6: If you are still waiting on a review to come back, click on Sent Review Requests to manage all your pending review requests.
Note:
You will only see "View sent review requests" as an option if you have pending review requests.
When would a review get rejected?
Sometimes a review from your client will not get posted. This article explains why.
In some cases we may not publish a review on RateMyAgent. A review might get rejected because of one of the following.
containing inappropriate language
completely unrelated to an agent's professional practice
submitted by a competitor or related person
submitted by a person found to have had no professional dealings with the agent
submitted by someone who did not sell or buy/ tenant or rent the property or is action on such person's behalf.
You may be asking can I have a “bad” review removed?
The answer is unlikely. If the review is from a genuine client and doesn’t breach our policies it will stay on your profile. We have policies to follow and we are bound by consumer law so we CANNOT remove reviews unless for the reasons listed above.
Click here to read how to deal with a negative review.
At the end of the day...
Keep letting those reviews come in. Consumers find your reviews highly valuable when selecting a real estate agent. Don’t sweat the small stuff, an occasional sub-five-star review is more than okay, nobody is perfect and all the more reason to aim for the stars next time. Instead, take the time to reply to your clients leaving a professional, articulate response. This may help your next client select you. Before you know it, you will have a full profile of reviews out in the world.
We are available to clarify any questions on your reviews, contact support by clicking the chat feature in the bottom right corner.
What if my client wishes to be anonymous on a review?
Your client does not need to have their name displayed on our website
Some clients wish to submit an anonymous review, which is okay.
Keep in mind that when they leave the review, it will display that they are the buyer or vendor of a specific property so they will not be 100% anonymous.
When leaving their review, they can create a username, their username is the only detail of theirs that will be displayed on our website.
Underneath there is a box to select whether they would like to submit their review as anonymous. If they select anonymous, their review will say that it was submitted by anonymous and the username will not be displayed.
Please note: if client has not selected to be anonymous but wishes to be after the review is posted, they can login using their details that they created at the completion of the review submission and change their username to anonymous.
If the client did not create a login when they submitted their review, they will need to contact our Support team to change their user to anonymous. They should look for the icon in the bottom right corner and chat live to our team.
What if my client is struggling to leave a review?
Some situations may arise where your client has trouble leaving you a review. Perhaps they're not too tech-savvy or they have accidentally unsubscribed from our emails.
In this case, you can ask your client to email us directly at support@ratemyagent.com (AU/NZ) or help@ratemyagent.com (US). This email must come from the same email address that the initial review request was sent to as well as the following information:
Make sure to include the following:
The agent they are reviewing
The listing involved in the transaction
Their review along with the star rating (from 1-5 with 5 = highly recommended and 1 = not recommended at all)
How did the final purchase price of the property compare to your expectations?
The available responses are:
Better than expected
In line with expectations
Worse than expected
Reviews will only be accepted if they are sent from the same email address that the original request was sent to.
Frequently Asked Questions
Can I send a review request to a client with no email address?
Each review must be tied to a transaction and linked to a real email address in order to ensure the validity of a review. For circumstances where your client does not have an email address, we suggest you manually add the review to your RateMyAgent profile by following this guide.
Can I send a review request via text message / SMS?
Yes! You'll see this as an option on the review request form as part of any paid subscription.
Can I cancel a review request?
Unfortunately not. Once you've sent the review request email there is no way for us to remove that from their email inbox. You can stop reminders being sent to your client by following this guide.
How can I request a leasing review?
To request for a leasing or rental review, kindly log into your office profile. The office should be on an Enterprise subscription for you to be able to request the review.Why do I get an error message when I send a review request or import a review?
If you are receiving an error message when sending a review request or trying to get your review verified, this means you have already sent a request for this property to this email address.
The client will need to use the request you have already sent them in the past, or you will need to send it to a different email address for them to review/verify.
What does my client see when I request a review?
The below 90 second video shows what your client will see when you request a review for RateMyAgent and Google.
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Already have a review from your client? Learn how to Import an existing review.
See here for how to Set up automated review requests