There are 2 ways to invite your customer to leave a review:
Request a new review (this guide, keep reading! 😀)
Can I automatically send review requests?
Yes! We have a nifty feature called Easy Reviews where we can automated your review requests. The best part? We'll notify you before we plan to send the review request in case you need to edit details or stop the review request from being sent. If you're in USA, find out more here.
If you're in Australia or New Zealand, find more here.
Request a new review manually
Step 1: From your dashboard menu, select Reviews then Request.
Step 2: You will now see a list of your review opportunities. Click Request Review against a property you would like to request a review for.
Note:
If you cannot see a property you would like to get a review for, you can follow this guide to add a property.
Use the Search Address or filters to narrow down your list of properties
Step 3: Complete the review request form for either the buyer or seller.
Step 3: Once you've completed the form, select Request Review and we will send an email and/or text message to your client straight away.
Step 4: Congrats, you just requested a review! 🎉 Click Request Next Review to keep going.
Step 5: Once the client replies to the review you will receive an email and the review will be posted on your profile.
Step 6: If you are still waiting on a review to come back, click on Sent Review Requests to manage all your pending review requests.
Note:
You will only see "View sent review requests" as an option if you have pending review requests.
Frequently Asked Questions
Can I send a review request to a client with no email address?
Each review must be tied to a transaction and linked to a real email address in order to ensure the validity of a review. For circumstances where your client does not have an email address, we suggest you manually add the review to your RateMyAgent profile by following this guide.
Can I send a review request via text message / SMS?
Yes! You'll see this as an option on the review request form as part of any paid subscription.
Can I cancel a review request?
Unfortunately not. Once you've sent the review request email there is no way for us to remove that from their email inbox. You can stop reminders being sent to your client by following this guide.
What does my client see when I request a review?
The below 90 second video shows what your client will see when you request a review for RateMyAgent and Google.
Click here for Frequently Asked Questions