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Troubleshoot: Facebook & Insta connection
Troubleshoot: Facebook & Insta connection

Can't connect or are your accounts disconnecting?

Updated over a month ago

Cannot connect Facebook

Are you experiencing difficulty connecting your Facebook account or is your Facebook page displaying a 0/0 status? Check this troubleshooting guide to resolve this issue.

If you have NOT connected Facebook before:

  • Check if you are logged into the correct Facebook account that has admin access to to business profile.

  • Check if you have pop up blockers enabled on the browser you are using.

    -For Google Chrome, click here how to allow pop-ups

    -For Safari, click here

    *Chrome and Safari are the desired browser

  • Check if you have allowed all permissions on what RateMyAgent is allowed to do.

    View this article to know more on how to update the permissions.

If you HAVE connected with RateMyAgent before;

You will need to remove RateMyAgent from the business integrations on your Facebook personal account.

  1. Log into Facebook your email address and password, in your personal profile.

  2. Access Settings & Privacy by clicking your profile photo on the top right hand corner then click Settings

  3. Go to Business Integrations on the left hand side menu

  4. Find the RateMyAgent under the Active tab

  5. Remove RateMyAgent by clicking 'Remove' button

A pop-up window will appear asking for confirmation. Click on 'Remove' again to confirm.

  • Once RateMyAgent app is removed. Kindly go back to your RateMyAgent profile and go to Social Media Posts on the left hand side option and select Settings to Re-connect Facebook. Or click here for a step-by-step guide to Connect your Facebook business page on RateMyAgent.


Your social accounts have been disconnected

Is your Facebook & Insta account repeatedly disconnecting?

You will need to remove RateMyAgent from the business integrations on your Facebook personal account. This will allow you to fully reconnect your account with RateMyAgent.

The video above will show how to do this beginning at 25 seconds.

  1. Log into Facebook your email address and password, in your personal profile.

  2. Access Settings & Privacy by clicking your profile photo on the top right hand corner then click Settings

  3. Go to Business Integrations on the left hand side menu

  4. Find the RateMyAgent under the Active tab

  5. Remove RateMyAgent by clicking 'Remove' button

    Once RateMyAgent app is removed. Kindly go back to your RateMyAgent profile and go to Social Media Posts on the left hand side option and select Settings to Re-connect Facebook. Click here for a step-by-step guide.

Need more help? Chat with the team using the chat feature in the bottom right corner. We're here to assist you!🤩


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