Here are the instructions for setting up a Direct Data Feed
Data Feeds allow listings to feed directly to RateMyAgent from your multi-loader software such as MyDesktop, PortPlus, Multiarray, E2 and ReNet to name a few. Data feeds streamline the transfer of property listings from your agency’s account to external platforms, offering benefits like automated uploads, seamless third-party integration, and reduced manual data entry efforts.
Additionally, RateMyAgent offers a Portal Feed feature which allows listings to push directly from the user's account to RateMyAgent. This feature ensures that properties are displayed efficiently and are ready for prospective clients.
Who can request a Data Feed Setup?
Any team member can request a data feed from your agency to RateMyAgent, however, the request must include the contact details of an authorised representative such as a Principal or Director.
How do I do it?
Setting up a Data Feed is very easy.
Step 1: Select 'Setting' then 'Data Feed' from your dashboard menu followed by 'Connect'
Step 2: Fill in the details, tick the terms and conditions box, and then click 'Submit Data Feed Request'. The Director/Principal field can even be someone authorised to make changes to your agreement with your CRM like an Office Manager or another authorized personnel. Note: Ensure you have an external agency ID and, if applicable, an active Vault account to facilitate integration with specific platforms.
Step 3: Your Director/Principal will receive an email requiring their confirmation and approval before the data feed request will be forwarded to your multi-loader software provider.
The email confirmation step serves as a verification and ensures the request is officially approved by someone with the authority to make changes.
How long does it take?
The turnaround time for your data feed to become active is dependent on your multi-loader software provider. In general new data feed connections to RateMyAgent will be live within 72 hours of your Principal/Director confirming the request. There are some exceptions to this where you need to get in touch with your provider directly, like Rockend (AU) or Property Suite (NZ) To avoid delays, double-check that all email credentials and contact details provided during the setup process are accurate. For questions about integrating portal feeds with RateMyAgent or configuring agency IDs, consult your CRM provider or RateMyAgent support.
Setting Up a Portal Feed
Portal feeds allow you to push your listings directly from your account to RateMyAgent. Here’s how to set them up:
Enable the Portal Feed:
Ensure that your agency is set up to integrate with the portal feed feature on RateMyAgent.
Use your agency ID to configure the connection.
Integration with External Tools:
The feed integrates directly with your external account (e.g., Vault) if you’re using compatible software.
Enable the portal feed on your Vault account, ensuring properties are ready to push to RateMyAgent.
Key Notes
Keep your agency ID handy during setup for quick and accurate integration.
Portal feeds work alongside traditional Data Feeds to maximize property listing efficiency.
Disconnecting a Data Feed
How to disconnect a data feed if not in use or have changed providers
If your agency is connected to a different data feed/CRM provider or wish to disconnect from a data feed on your agency's RateMyAgent profile then this is an easy task to complete.
Step 1: Log into your agency's RateMyAgent profile and go to 'Settings' then 'Data Feed' to display if there is a current data feed connected.
Step 2: Select the 'Disconnect' button next to the data feed/CRM provider you'd like to disconnect.
Step 3: Once you press the 'Disconnect' button, a pop-up box will ask you to confirm if you'd still like to disconnect the fed and if so then click 'Yes, Disconnect'.
Step 4: If you wish to connect to a new data feed/CRM provider, click here to follow the steps on getting a new feed connected.
Data not looking correct?
Manually uploading a property
If it looks like some of your properties are missing, there are a few ways that this can be resolved. The quickest way to get a property onto your profile if you don't have a data feed (also known as a CRM) connected from your agency to RMA is to upload a property manually from your dashboard if you are the listing agent.
Listings not sending from your CRM
If you are sending listings or updates from your CRM but they are not accurate on RMA, please provide us with the file name (file type will be an xml file) that has been sent to RMA. We can search our system to see why the file has not loaded correctly and updated on RMA.
Withdrawing/deleting a listing
Sometimes there might be a property on your profile that isn't yours, you can withdraw this from your profile in a couple of steps that we outline in the article here.
This works the same as deleting it. Please note this will remove the sale from your agency as well.
Change the agents on a listing
You may check this article.
Incorrect Days on Market or Median Days on Market
Your days on market stats may be incorrect if property listing dates and sold dates are wrong. To correct this, make sure you have the correct Listing data and sold date in your CRM and repush the updated data through to RateMyAgent