Want to know who won the latest award in your location?
Go to www.ratemyagent.com.au or www.ratemyagent.co.nz, search for the location, then go to the OVERVIEW page. Scroll down to the award winners.
You will see the suburb winner on the overview page on the suburb ranking. Simply type your suburb on the search by Locations
Go to Overview and scroll down until you see the RateMyAgent Award winners
*If no one meets this minimum criteria, there will be no suburb winner.
How are the results calculated for SALES awards?
***Firstly, 5 lead sales & 5 vendor reviews in the location in 2024 are required to qualify.
Metrics used to determine the winner of each location
(Listed in order of the weight they hold in determining the winner:
Your Review/Sales Ratio (RSR)- this is the number of vendor reviews received in proportion to the properties you sell in 2024.
The total number of properties sold as a lead agent in 2024 (in the the specific location of the award only)
Average sales value of properties sold as a lead agent in 2024 (in the the specific location of the award only)
PLEASE NOTE
All locations contribute to your Review-to-Sales Ratio, meaning each agent or agency has just ONE Review-to-Sales Ratio.
(You will notice this RSR score remains the same when you select any suburb in the Awards Leaderboard).
Your RSR includes both lead and supporting agent sales.
What should I do to increase my chances of winning?
***The most important thing to notes is that your RSR for the year is the largest factor in all award categories.
1. Get Vendor Reviews for All 2024 Sales:
Request vendor reviews for every sale youâve made in 2024, no matter the location
Remember, each agency or agent has one Review to Sales Ratio (RSR) for the yearânot one for each location. For example, if you're aiming for Agency of the Year â Cremorne, make sure to get reviews for all 2024 sales, even if some are outside Cremorne, like Richmond or South Yarra. Each review helps boost your overall RSR for the award.
The biggest mistake? Skipping reviews for properties outside your target location. Reviews in all suburbs will strengthen your chances of winning your target location.
A) If youâre dealing with rentals, focus on landlord reviews (for the Review-to-Leased-Ratio). Like sales, each agency has one RLR for the yearânot one for each location.
2. For Agent awards, make sure to collect reviews where Supporting Agent on the listing:
Agents should collect vendor reviews for every 2024 sale, even for properties where they were a supporting agent. Not getting reviews for supporting agent sales lowers your RSR, which impacts their award chances. (For agency RSR, the Vendor review for each property can be for lead OR supporting agent.
3. Check the Awards Leaderboards: Regularly check the agent and agency leaderboards in the Dashboard. Staying updated will help you track your standing.
4. Add Off-Market Sales or Rentals: Donât forget to add off-market property sales or rentals in the Dashboard in Properties. These do not come via data feeds/CRMs. This ensures every transaction counts toward your location stats.
5. Follow Up on Outstanding Reviews:
As well as our regular review reminders via email, you can try another approach to collect outstanding reviews:
Go to your AGENT profile on the website, ensure you are not logged in (logout at the bottom of the Dashboard menu.
On your agent profile, find the "Review ####" option and click into the first page of leaving a review that says "Verify your details".
Copy the URL of the page. Use this in email or text directly to your clients from your own email address or text who haven't reviewed you yet. You can even use BCC to email a bunch of vendors all at once.
This link will work for all clients, as long as their property is on your profile! (This only works for individual agent profiles though, not agency wide or rentals).
Don't be afraid to tell your clients you are trying to win an award for being the best agent in the area when you're chasing reviews! Be proud of your hard work!
I work in new development sales. Am I eligible to win an Agent of the Year award?
Agents or agencies with more than 50% of all their vendor reviews on 2024 properties are not eligible to win any sales awards.
Agents or agencies with more than 50% in one suburb but less than 50% overall, are only ineligible for that suburb and can still compete for all other awards locations across all categories.
RateMyAgent defines 'ânew development' âreviews as reviewâs from a user who leaves 5 or more âvendor reviews for the same agentâ or agency on new properties in the same vicinity.
We have this ruling in place to ensure an even playing field among our users when completing for a RateMyAgent Award.
How do I know if I am going to win or if I am close to my competition?
All information regarding how close you are to winning or how far off the competition is can be found in your Awards Leaderboard in your Dashboard. We tell you the metrics we use in order of the weight they hold, but the exact figures are kept under wraps!
Will getting more than one vendor review for the same property increase my RSR?
Only one vendor review per property is counted for an agent so an extra vendor review for the same sale will not increase your ratio or chances of winning an award.
This is the same for agency level awards. Only one vendor review is counted.
If there are two agents on the listing, one lead and one supporting agent, both agents will need to get their own review from the vendor(s) (can be same vendor or different vendor of the same property) in order to get their individual review-to-sales ratios high.
- This is because the agent RSR is calculated at an individual level for each agent.
Iâm sitting at the top of the location on RMA's website, does that mean Iâll win the award?
Although there are couple of similarities, the two are for the most part not compatible:
Locations on the website are based on the last 365 days to date (05/12/2023 - 05/12/2024), whereas the awards are calendar year to today's date (01/01/2014 - 31/12/2024)
Locations on the website can only be filtered by 1 metric at a time, whereas our awards are calculated using an accumulated score of 3 metrics- one of these not on the website (RSR).
These pages count Buyer Reviews (1 review per property counted that an be from the buyer or vendor) and count total reviews, as well as reviews collected on properties older than 365 days, non of which are included for awards.
How we calculate the order for winner for Agent of the Year awards can be seen above in this article. Info on location rankings here.
What are non-office-based agencies eligible for?
Online real estate agencies and/or those without a physical addresses are eligible for Suburb awards.
Some of my reviews have been removed, why is this?
This likely means you have reviews on your profile that have not gone through the correct verification process. Every single Vendor review on your profile must go through the correct verification process or it will be flagged in our system. We have a zero-tolerance policy for Award Fraud and in line with our Terms and Conditions, we have the right to remove content with or without notifying you before its removal.
I work in a team, am I eligible to win an award? (ANZ)
All agent awards in Australia and New Zealand do not currently include shared profiles/multiple people on agent profiles.
If you have any reviews on your profile that exclusively refer to another agent, these reviews will be moved to that agent's profile without warning.
If on your profile you have a significant amount of reviews referring to a team or other agents without mentioning you specifically by name, the Awards team will split your reviews between identified team members.
We recommend that you send out review requests for all agents on a listing in order to avoid this.
In New Zealand, 'Team Profiles' on RMA are eligible for team awards.
Team Profiles are made up of multiple agents and requires a Team Profile subscription.
Can I win a Rising Star award two years in a row?
An agent can only win the Rising Star award once. Agents are automatically eligible for the Rising Star award if they have sold their very first listing within the last 3 years and have at least 5 sold properties & 5 vendor reviews within the last calendar year. The metrics for Rising Star are the exact same as they are for any other category.
Why is there a City and Suburb award with the same name?
The suburb award with the same name as the city, encompasses all properties that do not specify any other suburb name, only stating the name of the city in the address.
The city award is made up of many suburbs. For example, there is an award for the City of Geelong in Victoria. The city award encompasses the whole area made up 20 suburbs - for example North Geelong, Geelong West, Newtown.
There is a suburb award for Geelong as well; this includes all properties which have Geelong only on the address, not specifying any other suburb within Geelong. This suburb award usually consists of central properties, is a much smaller area than the city and includes less properties than the city, just like all other suburbs within a city.
Why is there no winner in my location for agent/agency or team?
The minimum criteria to qualify for an award was not met by anyone in the category.
Sales: 5 lead sales & 5 vendor reviews in the location in 2024.
Rentals: 5 rented properties and 5 landlord reviews in 2024.
Where can I see the awards won by the agents in our office?
Admins can now access agent awards from within the RateMyAgent Awards section on the Agency Dashboard.
Admins are also able to download all assets for agents as long as the agent is part of their team in the 'Team Members' section of the dashboard.
Where can I download the Awards Assets?
Agent and agency winners can easily download all award assets and badges directly from the agent/agency dashboard! Just head to the 'RateMyAgent Awards' section in the left-hand menu. If you'd like to download everything at once, simply click on 'Download Assets.' If you need just the badges or a specific asset, click the three vertical dots and choose the one you need.
* Download Assets is only available if you are on Starter, Pro or Enterprise subscription.
Where can I order the trophy for all our agent awards winner in our office?
From your office dashboard, head on to RateMyAgent Awards page and click the Order trophies button
Select Agent and the Agent's name as well as the quantity and the trophy you wish to purchase
Order 2 trophies to get 5% off on your total bill or get 10% off if you get 3 or more trophies. This applies if you purchase for the agency and agent trophies
What not to do!
All reviews must go through the correct verification process in order for you to be eligible for an award. Reviews that have not gone through the correct verification or submitted through nefarious means will be removed with or without notice in line with our Terms and Conditions.
RMA has a zero-tolerance policy for award fraud and repeat offenders can be deemed ineligible at our discretion.
Any other questions? Ask to speak to a team member in the chat.