Need to cancel? Here’s how it works
You’ll have 14 days from when your order is shipped to change your mind and return it. Just make sure the device is unopened and unused if it’s brand new.
What if I change my mind after 14 days?
You can still cancel your subscription early, but there will be a charge depending on your term and how much you’ve already paid — up to 18 times your monthly payment.
What are my options at the end of the subscription?
You’re in control. When your subscription ends, you can:
Upgrade to a new device
Extend your subscription and save with a lower monthly price
Keep paying monthly for flexibility
Return the device and cancel
FAQs
What if the device is damaged during the subscription?
We get it - things happen. If a device comes back with damage, we’ll assess it and may apply a repair charge.
Most customers don’t pay a repair charge - we only charge for damage that goes beyond fair wear and tear.
See what counts as fair wear and tear and when charges might apply.
Note: We include free accessories with many devices (like cases and screen protectors) to help protect your tech from day one.
How do I return a TV at the end of my subscription?
We provide a full removal service for just £49.99. Our courier will dismount, package, and remove your old TV safely and efficiently.
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