The integrated campaign chat allows you to communicate directly with the customer or our project managers during the campaign. Questions, requests, etc. can be clarified and communicated quickly and easily. In this article you will learn how the chat works and which functions it offers.
If you log in to your Reachbird profile and click on "Your Campaigns", you will get an overview of all your campaigns. If you click on the right arrow next to the respective campaign, the campaign chat will open.
The chat is divided into different sections on the left side:
General: This is the "main chat" for the campaign in question, through which the brand or project management team will communicate with you.
Campaign Information: Here you will find the campaign briefing, mentions and hashtags to use as part of the collaboration.
Actions: Here you will find a list of all actions (posts, videos, prizes, etc.) sorted by their status (pending, active, finished).
In the general chat you can write general questions to the customer. Just type your message and press "Send".
It is also possible to assign messages to a specific action. For example, if you want to write a comment or question about a specific action, e.g. "Instagram Post 1", click on the "@" next to "send" and select the desired tag.
Tip: You can select multiple tags per message. Messages that you tag in General Chat will automatically end up in the chat of that action.
If you write a message in the chat of an action, it will automatically receive the corresponding tag. If you receive messages in the campaign chat, you will be informed by e-mail.
If you have any further questions about the chat, please contact us at email@example.com.