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How to Handle a Verification That's Not a PASS - CA

Not sure what to do when a verification doesn't pass? Here’s a quick guide with helpful links to manage different types of outcomes.

Jordan avatar
Written by Jordan
Updated over 10 months ago

FaceMatch Verification

Learn how to review and resolve issues with FaceMatch verification, including common reasons for failures and steps to address them.
➡️ FaceMatch Help Guide

PEP and HIO Checks

Understand how to handle potential matches in PEP and HIO checks, with tips for reviewing flagged results and maintaining compliance.
➡️ PEP Help Guide

Quick IDV Checks

Find out how to reset, resend, or manually approve Quick IDV checks for name, DOB, and address verification.
➡️ Quick IDV Help Guide

Additional Support

If you're still unsure or need more help, contact support@realaml.com for further assistance.

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