Steps to charge the full monthly amount instead of pro-rata
Access the invoice: Navigate to the Invoices page and locate the Draft or Scheduled invoice for the customer.
Add a custom charge: Click the three dots (•••) next to the invoice and select Add Custom Charge. Follow the instructions in this guide to add a custom charge.
Enter charge details: Input the correct retail price and relevant details for the charge.
Exclude the pro-rata amount: Go to the Charges page, and locate the pro-rata charge and exclude it from the invoice.
Review the updated invoice: Return to the Invoices page and verify that the invoice now reflects the correct retail pricing.
This is a manual process that you’ll need to track across all your charges.