When you send an invoice through Practice Connect, it will sync to Xero Practice Manager (XPM) so it can be linked to the correct job.
Timing
Invoices typically appear against the correct job in XPM within 24 hours.
If Your Invoice Hasn’t Appeared
If the invoice does not show up against the job, check the following:
Check the connection
Go to Connections and confirm that your Xero and XPM connections are active.
Confirm client mapping
Ensure the client in Practice Connect is correctly mapped to the client in XPM.
Check invoice status
Make sure the invoice is not still in Draft or Awaiting Approval in Xero.
In Practice Connect, check whether the invoice is in a Xero Syncing status.
By following these steps, you can confirm whether the issue is due to connection settings, client mapping, or invoice status.