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Practice Connect: Sync Error caused by WIP locked in XPM

How to fix 'Sync Error' for Practice Connect costs when WIP is locked in XPM

Alex Millar avatar
Written by Alex Millar
Updated over 3 weeks ago

Fixing "Sync Error" for Practice Connect costs

If a cost shows Sync Error in Practice Connect it usually means Rechargly could not push the cost to your accounting system. Follow these steps to resolve common causes.

  1. Go to Practice Connect Costs and view the Error tab

  2. Review the Status column and confirm the error reason is "Lock Dates"

  3. Go into Xero Practice Manager and unlock the prior period

  4. Go back to the Error tab

  5. Hover over the charge and retry the sync

  6. Once all charges have been sync'd, turn the lock periods back on

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