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Dext import charges created for the wrong client

Dext imports linked to a differently named organisation; how to check and remap CSV imports

Alex Millar avatar
Written by Alex Millar
Updated this week

Why Dext import charges were created for a different client

If a Dext import shows fees in Rechargly but the charges are for a different client, it usually means the Dext organisation name does not match the organisation linked to your Xero account.

What to check

  • Open the import in Imports (For Review) or Imports (All) and download the CSV.

  • Inspect the CSV for the organisation name used by Dext.

  • Compare that name to the organisation recorded in Xero and check the associated invoice in Invoices.

How to fix it

  1. If possible, update the organisation name in Dext to exactly match the Xero organisation name and re-import.

  2. If not, from the Mapping page you can ensure that Dext charges with the name in question go to the correct customer in rechargly cannot change the Dext organisation, contact Rechargly Support with the import CSV and the invoice number so we can remap the charges to the correct client.

  3. Review the invoice in Invoices to confirm it’s been reflected correctly.

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