If a client does not want to pay by direct debit, you can keep recharging them by switching their Agreement to Manual Payments.
How clients can pay manually
Go to the Agreement page.
Click the [...] menu on the right side of the page.
Choose Switch to manual payments.
Good to know
When a manual payment invoice is reconciled, Rechargly updates it within 24 hours.
Manual payment invoices are created in Xero, not Stripe, so any custom invoice prefixes you created in Stripe will not apply.
If you need to void an invoice, do it in Rechargly, not Xero.
If you have clients paying manually, you should add your bank details to the Rechargly branding theme.
How to avoid duplicate payments
Communicate to your team and let them know that they should not manually send invoices from Rechargly to the clients via Xero.
If a client has not paid an invoice, get them to set up their agreement or update their payment information.
If a client pays manually, do not reconcile it against the Rechargly invoice. Create a new invoice in Xero, and then apply a credit in Rechargly which can apply to the next invoice. Alternatively, you can refund the client directly.