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How to report an error

Something not right? Reach out to our support team today!

Updated over a year ago

We are sorry to learn that something isn't quite right. Please send through more details around the issue you are experiencing and a member of our team will be able to assist you.

1. Please reach out to our support team by emailing us at support@recovermycart.com.

2. The more details we can gather, the better. Please include some details that will help our team with their investigation. Where possible, please add:

  • feature affected

  • when did the issue start

  • example customers affected

  • any screenshots or videos representing the issue

  • the URL of the page you've received the error on

  • detailed information on the steps you took to get to the error page and what you were trying to do.

  • your browser and version number (found in the About tab in most browsers).

Our Technical Support team makes every effort to respond to you as quickly as possible. We'll keep you notified of progress and any updates to your query.

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