Abandoned Cart Emails
Q. How does RecoverMyCart know where to send an abandoned cart email?
A. An order is abandoned only after the user has entered a valid email address and physical mailing address on the checkout page. The email address that they enter at checkout is used to email the abandoned order recovery email.
Find out when a cart is considered abandoned
Q. How will I know if abandoned cart emails are working?
A. Keep an eye on the effects of your abandoned cart emails in the app insights. The Abandoned Cart Email insights tab shows you which orders have been recovered after receiving an email and the revenue earned for that order.
You will also receive real-time email notifications each time a cart is recovered.
Q. How are sales attributed?
A. Abandoned cart emails count as a recovered sale if a customer receives an abandoned cart email and then completes their purchase.
Exit Intent Pop-Up counts a recovered sale if a customer uses the discount coupon from the exit pop-up during checkout.
Persistent Cart counts a recovered sale if a logged-in customer adds items to their cart on one device and then completes their order on another.
Q. How many times are abandoned cart emails sent to a customer?
A. RecoverMyCart sends out one email by default. However, there is the option to enable two more recovery emails for your flow. Each email in the flow will only be sent once.
📝 Note: If you need to resend an abandoned cart email, you can do this manually via your app admin. Go to the Abandoned Cart Emails tab in your navigation menu and select the insights tab. Next, scroll to the customer’s which needs to be resent manually and select the resend link.
Q. Is it possible to remove the powered by RecoverMyCart line from emails?
A. Currently, there isn't a way to remove the Powered by RecoverMyCart line from emails. Please reach out to our support team if this is a feature that will be helpful to your business. The team will be able to note this as a feature request.
Q. Do you charge a percentage of sales recovered from the app?
A. No, the RecoverMyCart charges a monthly flat rate and does not charge a percentage of sales recovered from the app.
Q. Why does the checkout now button on my abandoned cart emails link back to my store and not the customer cart?
A. Occasionally, Shopify 2.0 merchants and merchants with custom themes may experience a delay of up to one hour in the product link updating. Please check the sending times of your abandoned cart emails and ensure they are set to at least one hour after the cart is abandoned.
Exit Intent Pop-up Form
Q. Why has my exit intent popup stopped firing?
A. The exit intent popup is designed to appear once by default. This is because the app uses cookies to track if the form has been fired to prevent abuse of the form's discount. If you are needing to view this form multiple times in a session for testing purposes, it is recommended to test the form in an incognito mode, across multiple browsers or clear cookies before each test.