Summary:
Tracking return operations gives you visibility into how efficiently your team is handling returns—from creation to approval and processing. These insights help you streamline operations, improve workflows, and enhance the overall customer experience.
Metrics:
Created
The number of returns initiated by your team (not customer-initiated returns).
Approved
The total number of returns approved by your team.
Processed
The total number of returns that have been fully processed. This includes returns completed regardless of the number of days taken to complete them.
Average days to process a return
The average time between the creation and completion of a return (A completed return consists of returns that are fully processed or rejected, with all items accounted for).
How this can enhance your business:
Having a clear view of return operations helps you improve team efficiency, reduce delays, and ensure better customer experiences. When your team processes returns quickly and consistently, customers feel more confident in your service—which can lead to higher retention and fewer support escalations. Additionally, tracking approval and processing times can highlight training gaps or process bottlenecks to help you improve overall operations.