Analytics
Understand and track trends, performance, and customer behavior data
12 articles
Overview
Metrics based on all returns & claims submitted—whether approved, rejected, refunded, or exchanged.
Revenue metricsFilter and compare aggregate data across periods to analyze patterns
Return Reporting in Redo vs ShopifyUnderstand key differences between Shopify and Redo return reporting
Return ratesTrack return rates by order, item, and revenue to optimize performance
Return trends graphTrack daily return rates to refine strategy and forecast future returns
Submitted & processing metricsTrack submitted and processed returns to maintain efficiency and service quality
Operations
Insights based on return activities handled or created by your team.
Key operation metricsTrack returns to improve efficiency, streamline operations, and enhance experience
Operations by userTrack returns created, approved, and processed to understand team productivity accurately
Claims
Track claims, protection adoption, and carrier trends to improve operations.
ClaimsTrack claims and protection adoption to improve trust, shipping, and support
Key revenue metricsMeasure protection impact, claims, and resolutions to reduce losses and improve experience
Claims by carrierAnalyze claims by carrier to improve shipping reliability and reduce risk
Products
Identify product patterns, optimize decisions.
ProductsTrack item returns, exchanges, and reasons to improve product performance
VariantsAnalyze variant-level returns to improve product quality and inventory decisions