Revenue generated
The total value of package protection collected.
Protected claim value
The total value of items submitted from protected orders.
Unprotected claim value
The total value of items submitted from unprotected orders. Unprotected orders are any orders without package protection.
Refunds
The total value of items submitted as a refund.
Exchange & Store credit
The total value of items submitted as an exchange or store credit.
Note: All metrics listed above exclude the discount value from items.
How this can enhance your business:
These metrics offer a clear view of how package protection and post-purchase resolutions impact your bottom line. By analyzing the difference between protected and unprotected claim values, merchants can assess the effectiveness of their protection program and identify areas of risk. Tracking the value of refunds versus exchanges or store credit helps inform policies that retain revenue while keeping customers satisfied. Overall, these insights help you optimize protection adoption, reduce revenue loss, and improve your post-purchase experience.