Carrier
A list of all carriers that fulfilled claims for a merchant.
Claims
The total number of claims submitted through each carrier service.
Example:
A single claim with two fulfillments—one shipped via USPS and one via UPS—would count as one for each carrier.
Protected claim value
The total value of items submitted from protected orders per carrier.
Unprotected claim value
The total value of items submitted from unprotected orders per carrier.
How this can enhance your business:
Breaking down claims by carrier helps you identify which shipping partners are generating the most issues. High claim volumes or values tied to a specific carrier may indicate fulfillment problems, delays, or poor handling—allowing you to address these issues directly or reconsider carrier partnerships. Understanding the financial impact of both protected and unprotected claims by carrier also helps in evaluating risk and optimizing your shipping strategy. With this insight, you can make smarter logistics decisions, reduce claim rates, and ultimately deliver a more reliable customer experience.