In order to be recognized properly, Redo needs to be a product in Shopify. The following document helps explain how to prevent Redo from displaying as a purchasable product on your website:

If you can’t see the Redo checkbox on your site, this could be because you haven’t put in your company credit card and/or selected a coverage plan! If both of those settings are updated and you still can’t see your checkbox, contact our support team for additional help.

Having access to your store is a vital part of the onboarding process when our merchants start with Redo! This access allows us to enter your Redo app and set up your settings during your onboarding. Afterward, this access allows us to answer questions about orders, customers, gift cards, policies, and more. These permissions also allow our engineers to address bugs or feature requests in a timely manner.

Yes, this function is found in the “Automations” tab under the “Settings” dropdown.

The best thing to do in this situation would be to wait until a reasonable shipping period has passed (typically around 5-7 business days) and if the item still hasn't arrived, we can file a claim for the lost item. Please let us know how we can help in these situations, as we want your customers to be taken care of!

Unfortunately, the SKU cannot be removed. However, upon request, the Redo SKU can be edited to function with ERP systems or reporting needs.