What is Account Suspension?
Account suspension temporarily restricts access to your Reel Unlimited dashboard and services. When your account is suspended, you will not be able to submit new projects or access ongoing work until the issue is resolved.
Why Accounts Get Suspended
Account suspensions can occur for several reasons, including:
Non-payment: Missed payments or failed billing attempts
Account abuse: Violating our terms of service or misusing the platform
Team discretionary reasons: Other situations that our team determines require account review
What to Do If Your Account is Suspended
If you see that your account has been suspended, you need to contact our support team immediately to resolve the issue. We cannot automatically restore suspended accounts - direct communication is required.
Contact us through:
Email support
Live chat on our website
Resolution Process
When you contact us about a suspended account, our support team will:
Review the reason for suspension
Explain what needs to be resolved
Guide you through the steps to restore your account
Reactivate your account once the issue is addressed
Important Note
Account access will remain suspended until you contact us and resolve the underlying issue. We encourage you to reach out as soon as you notice the suspension to minimize any disruption to your projects.
For immediate assistance with account suspension issues, please contact our support team through email or live chat.