There are a few reasons why you might be seeing an access restriction:
Development/Trial Store: If your Shopify store is in a development or trial mode, access to certain app features may be limited.
Unpaid Dues: If there are any pending payments related to the ReelUp app,
and its more than 40 days, access may be restricted until the dues are cleared.
Please ensure that all invoices are settled and the store is fully active.
If the issue persists, feel free to contact our support team for assistance.