What do I need to do?
If you had previously updated to mobile app version 2.10.4, you should be able to automatically update! Open the Apple App Store or the Google Play Store and download/update.
If you were still operating on an older mobile app version, please log a ticket, leave your camera on, and we'll run the update for you!
What's so great about 3.0?
A much smoother experience overall
Android users can finally access Reeplayer directly
Improved action tracking
Better camera app connectivity
Is livestreaming free?
Yes! Livestreaming is free for a limited time. Unlimited streaming: All your games to family and friends for free!
What about my livestreaming credits?
Don't worry. They'll transfer to the new app once credits are re-instated, but for now, enjoy free livestreaming!
Will my existing game footage move to the new mobile app?
Your content will be migrated to the new mobile app. Old footage will live under the camera that recorded the game, under My games.
If your games were already published on a team space, they will be published publicly on the new team profile.
Please note: You will only have view access for old footages. Download your footage today because you will not have the ability to download old footage going forward. You will be able to download new games recorded on the new experience as usual.
What about my Reeplays?
Your Reeplays will be migrated into the new app under My clips.
If they were public, they'll be added to Game highlights.
Do I have to create a new profile?
You do not have to create a new profile. Your profile will be migrated. You can always edit it in the new app.
Will this reset my existing team spaces?
Your team spaces will become simply "Teams" in the new app. We will migrate your space names. You can make edits in the new app as needed.
What about guests and members of my spaces?
Guests and members will automatically become "Followers" of your Team in the new framework.
Do I have to re-register my camera?
Your camera will migrate with its currently assigned owner.
If you need us to reset any ownership due to Android/iPhone delegation in the past, reach out to us at support@reeplayer.com.
Do I have to re-invite my admins?
No, you will not need to re-assign your admins.
Will there be any downtime?
We are doing our best to ensure there is no downtime.
Where do I go for help?
As always, you can contact us at support@reeplayer.com or create a ticket from the help icon at the bottom of the app.