If you purchased your Reeplayer camera, it is yours to keep. You never have to send it back, even if you cancel your subscription.
If you are done with your camera, we run a buyback program for purchased units. Here is how both work.
Do I have to return my camera if I cancel?
No. Cameras purchased from Reeplayer belong to you. Canceling your subscription does not change that, and there is nothing to ship back.
There is one exception. In our early days, during initial testing, a small number of customers leased their camera instead of buying it. Leased cameras are Reeplayer's property and need to come back.
We set up that return with you and make it simple. One thing we do have to be clear about: if a leased unit is not returned, you may be charged the full price of the camera, so reach out and we will get it on its way.
Not sure which one you have? Message us in the app chat, or email support@reeplayer.com, and we will check your account.
How the buyback program works
If you no longer need your camera, we offer a buyback for purchased units. We typically pay $200 to $300, depending on the condition of the camera. We confirm your exact amount after inspection, so the number you get is based on your actual camera, not a guess.
Message us in the app chat, or email support@reeplayer.com. Include the serial number from the bottom of the camera (it starts with RP-VK).
We email you a prepaid UPS shipping label. Shipping costs you nothing.
Pack the camera in its case, then place the case inside a padded box.
When it arrives, we inspect the camera and run a short game test to check that everything works.
We confirm your buyback amount and pay you by Zelle or PayPal.
What happens to my camera after the buyback?
Nothing goes to waste. Returned cameras are used for research and development, or safely recycled.
Just ordered and changed your mind?
New orders are covered by a 14-day money-back guarantee, and the 14 days count from the day your camera is delivered. If your camera arrived and it is not the right fit, message us in the app chat, or email support@reeplayer.com, and we will set up the return.
Once your refund starts, it usually takes 5 to 10 business days to appear in your account, depending on your bank.
How to get started
Message us in the app chat, or email support@reeplayer.com, with the serial number from the bottom of your camera. We will check your account and take it from there.