There is no cancel button in the Reeplayer app for your camera subscription, and that is on purpose: a real person on our team handles every cancellation. One message starts it, and we take it from there.
Camera subscription or Reeplayer Pro?
There are two kinds of subscriptions, and they cancel differently.
Camera subscription: handled by our team. One message and we take care of it. The steps are below.
Reeplayer Pro: billed through Apple or Google, not by us, so we cannot see or cancel a Pro subscription on our end. You manage it in your phone's subscription settings, the same place you manage any other app subscription.
How do I cancel my camera subscription?
Message us in the app chat, or email support@reeplayer.com, and include three things so we can find the right account:
Your full name
The email or username connected to your Reeplayer account
The serial number on the bottom of the camera (it looks like RP-VK-xxxxx)
That is all we need. We check your subscription details, cancel the renewal before your renewal date, and confirm in writing once it is done. You will not be charged again.
What happens after I cancel?
Your plan stays active until the date you already paid through, so you keep full access to your camera and your games until then. We do not issue a refund for the current term, and we do not cut your access early either. You get everything you paid for, and the subscription simply does not renew.
Do I have to return the camera?
No. If you purchased your camera, it is yours to keep, and nothing needs to be shipped back.
If you would rather not keep it, we run a buyback program for purchased cameras. Just mention it in your cancellation message and we will set it up.
If you have one of our early leased units, those do come back to us, and we set up that return with you.
Does deleting my account cancel the subscription?
No, and this one catches people. Deleting your Reeplayer account does not stop billing. Cancel the subscription first, then delete the account if you still want to.
If an old billing email points you to a customer portal link, skip that too. That link does not have a cancel option, and messaging us is the path that works.
Ready to cancel?
Send your full name, your account email or username, and your camera serial to us in the app chat, or email support@reeplayer.com. You will have written confirmation once the renewal is off.
If something was not working the way you hoped, tell us in the same message. If it is something we can fix, we would love the chance to try before you go.