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What does "Onboarding code has been previously claimed" mean?
What does "Onboarding code has been previously claimed" mean?

Error message for Onboarding

Natalie Leniski avatar
Written by Natalie Leniski
Updated over 5 months ago

Each grant check includes a unique onboarding code that allows a charity administrator to connect with their organization on the Ren for Charities portal. This code is single-use and can only be activated by one user for registration. Once the code is used, any further attempts to access the custom URL will display an error screen like the screenshot above.

If you need access, please follow these steps:

  1. Check if anyone in your organization has already used the code, as they may have claimed it.

  2. If someone has claimed it, direct them to this article for instructions on inviting you to join.

Alternatively, you can contact our support team at charities@reninc.com for assistance.

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