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How to Update Multi-Factor Authentication Device
How to Update Multi-Factor Authentication Device

For users who have MFA device enabled and want to change it

Natalie Leniski avatar
Written by Natalie Leniski
Updated over 2 months ago

After logging in, navigate to User Settings by selecting the user icon in the upper right-hand corner and choosing User Settings from the dropdown menu.

Select Security from the left-hand menu.

The Connected MFA device can be found in the right-hand card on the screen. To update the MFA device, select the trash can icon next to the current MFA device. Confirm the deletion when prompted.

Once the device is removed, the option to add a new device will be visible. Select Add New Device.

A warning will let you know you will be navigating away from the current application to make the update. Select Add New MFA Device to continue.

A new tab will open to complete the workflow for adding a new MFA device via Phone.

Enter a phone number and select either Text or Voice.

Enter the verification code received.

After successfully entering the code, you will see a success message.

Then the Security page will refresh on the previous tab, displaying the newly added device.

You have now set a new authentication device which will be used on future logins!

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