Resolving Issues with Grant Checks: Reissue and Delivery Problems
If you are experiencing problems related to receiving a grant check, or if you need to request a reissue, follow the steps below to address the issue efficiently. This guide covers key scenarios and provides actionable steps to resolve them.
Steps for Issues with Receiving a Grant Check
1. Verify Delivery Details
Check the grant details page to confirm the mailing address associated with the grant’s check delivery.
Look for any available tracking information to see if the check was delivered.
2. If Tracking Shows Delivered but the Check is Not Received
Submit a reissue request to the charities support inbox. - Include the following details: - Grant ID - Check number - Check amount - Tracking events - Mailing address - Clearly state that the check was not successfully received despite tracking suggesting successful delivery.
The support team will confirm that the original check has not cleared and, if eligible, will process the reissue request.
Points to Remember
Include all relevant details in your request to prevent delays.
ACH reissuance is only possible if the donor allows payment flexibility.
Related Topics
Grant Payment Processing
Donor Preferences in Fund Disbursement