This article will explain where you can find your NPS results and how to read them.
Where to find it
Sign in to RateMyAgent and go to your office dashboard. The NPS section is in the left navigation. Office administrators see NPS results for the whole office. Listing agents need admin access to view scores.
Office dashboard with NPS section highlighted in the left navigation
What you see at the top
The summary panel shows:
Your current overall NPS score.
The total number of responses.
A breakdown of Promoters, Passives, and Detractors.
The band you sit in (excellent, great, good, or needs improvement).
NPS summary panel — full view with score, response count, and bands
Individual responses
Below the summary, you can see each response. Each row shows:
The customer's score.
Written feedback if they provided any.
The agent attached to the transaction.
The date the response came in.
Individual responses list
Filtering responses
You can filter responses by:
Date range
Agent
Score band (Promoters, Passives, Detractors)
Data completeness
The data completeness metric tells you what percentage of your properties had usable contact details for surveying. See Data completeness for what it means and how to improve it.
Data completeness widget showing percentage and breakdown by email vs phone
Exporting
You can export your responses for further analysis. The export includes the same fields shown in the response list.
Export button location
What you cannot see
Survey status tracking (sent, delivered, pending) is not visible in the dashboard. If you need to check whether a specific survey was sent, please contact support by clicking the button in the right hand corner.
Customer identity if they completed the survey anonymously through specific channels.