As part of our Paid Subscription, you can now prompt clients who have left you a review to quickly copy it to your Google Business Profile without having to rewrite it!
This process is manual to ensure compliance with Google’s policies and to preserve the authenticity of reviews.
After connecting your Google Business Profile with your Renowned account (if you have not done so, please click here for US and click here for AU and NZ to learn more), click 'Dashboard,' then 'Google Reviews' in the left-hand panel, and select the 'Get Google Reviews' tab.
Please note that clients must have a Google/Gmail account to successfully post their reviews to Google.
Click the 'Send Email' next to the review you want the client to copy to Google.
Once requested, you will receive the following prompt, letting you know a request has been sent via email!
Your client will receive an email (see sample below).
The client needs to click the 'Share Review to Google' button, which will prompt them to copy the review by clicking the 'Click to copy review' button and then clicking 'Share on Google.' This will take them straight to your Google Business page for them to post!
This manual submission process is in alignment with Google’s policies, ensuring that all shared reviews maintain authenticity and comply strictly with platform guidelines.
Note: Clients must be logged in to their Google accounts before leaving a Google review.
This requirement is part of Google’s policies to ensure that all reviews come from verified user accounts, enhancing their trustworthiness.
Note: These prompts are sent only after the client has submitted their review on RateMyAgent, ensuring a logical sequence in the review process. RateMyAgent sends a series of up to three reminders over 12 days to clients who haven’t yet shared their reviews on Google, which are scheduled as follows:
First reminder: 2 days after the initial submission.
Second reminder: 4 days later.
Third reminder: 6 days later.
Troubleshooting Issues
Why Some Reviews May Not Appear on Google
Inactive or Missing Google Accounts: Clients must have an active Google account to post reviews. Without one, they won’t be able to complete the process.
Missed Prompts: If a client closes their browser or skips the step to post to Google, the review won’t appear. Agent intervention through direct guidance may be required.
Addressing Duplicate Review Reminders
If clients continue receiving reminders despite already posting the review on Google, it may indicate the review wasn’t imported to RateMyAgent. You can manually import existing Google reviews into RateMyAgent through these steps:
Log in to your RateMyAgent profile.
Navigate to the 'Reviews' section.
Click Import, then select 'Add Existing Reviews.'
Follow the prompts to complete the process.
*Just so you know, individuals who subscribe to the Pro subscription can only prompt previous clients to post through their Google MyBusiness page.
For agents who have established their own Google Profile for prompts yet have their subscription paid for by the agency, manually prompting for past reviews will also trigger prompts for the agent's Google Business Profile. This occurs even when the prompt is initiated from within the agency's Google settings page.
Google Settings from the Renowned office profile.
If your agency is paying the cost of your subscription, please ensure that they have designated your Google business as the primary entity in the Manage Team Google settings within the office's Renowned profile.
To update the Google prompts, the office's admin users must navigate to the Google Reviews section on the left-hand side menu and select Settings at the top. From there, they can scroll to the bottom of the page and access the Manage Team Google Settings within the office's Renowned profile. To stop RateMyAgent from prompting clients to post reviews to your Google profile, you can disconnect your Google Business account from your RateMyAgent profile:
Log in to your RateMyAgent account.
Navigate to Google Reviews > Settings.
Select Disconnect to unlink your Google Business account.
Your admin will be able to select the Google Profile for each team member and the suitable Google account for the agent. Please click the "Save" button after making any changes to the Google profile.
The agent may ascertain the Google account from which the reviews are being prompted by accessing the Google Reviews section on their agent profile.
If you are having issues with your Google account, let us know you'd like to speak with someone from our team.