What is RateMyAgent (RMA)?
RateMyAgent is a real estate review platform that helps agents build credibility by featuring verified reviews from past clients. Each review is linked to a real transaction, ensuring authenticity. These reviews can be displayed across platforms like Trade Me, Google, and social media—making it easier for great agents to strengthen their reputation and attract new clients.
Why is Trade Me Property integrating with RateMyAgent?
Trade Me Property is integrating with RateMyAgent to improve the experience of capturing and promoting reviews for customers. We want to make it easier for homeowners to evaluate, validate, and connect with an agent through Trade Me.
What will the RateMyAgent integration look like on Trade Me Property?
RMA reviews will now accompany your OneHub testimonials on Trade Me. They will predominantly be displayed on the Agent Profile page and Sold Property page. A tag will be added to reviews that have come from RMA, so both agents and homeowners can identify the source and know whether it is a review or a testimonial. There will also be minor changes to how reviews and testimonials show up in other areas, such as the listing detail page.
Which RateMyAgent reviews will be displayed on my Trade Me Property profile?
The number of RMA reviews displayed depends on your Trade Me Property and RateMyAgent subscription levels:
If you are a Trade Me Property Platinum Partner OR have an RMA Pro or Starter subscription, all your RMA reviews will display on your Trade Me agent profile.
If you have neither a Trade Me Platinum Partnership Agreement or an RMA paid subscription, your Trade Me agent profile will have a maximum of 5 RMA reviews displayed on it.
Is the integration available on an agency and team account?
At the moment, this is only available on an agent level account.
Will RateMyAgent reviews appear on Sold Properties?
Yes, Platinum Partners will see their RMA reviews feature on their Sold property pages on Trade Me Property’s Sold Experience. Reviews for other subscription levels will initially only be on the Agent Profile page.
What should I do if my RateMyAgent reviews are not appearing on my Trade Me Property profile?
We currently match your Trade Me account to your RMA account using your email address. We recommend updating your email address on either OneHub or RMA to match. However, we understand that for some agents this isn't ideal - we're currently working to match your RMA reviews with your REAA number. This update is expected to roll out by mid-2025 and will resolve mismatching issues.
If you still have trouble with your reviews pulling through to Trade Me, let us know you'd like to speak with someone from our team
Troubleshooting Process for Missing Testimonials
Verify that your email addresses are identical across both platforms (Trade Me/OneHub and RateMyAgent).
Check your subscription level to ensure compliance with testimonial display conditions.
Confirm that your account type is an agent-level account. Future improvements, such as REAA number matching, are scheduled for mid-2025 to minimize email mismatching issues.
Are there any discounts on RateMyAgent subscriptions for Trade Me Platinum Partners?
Yes, Platinum PA customers will get a 15% discount on RateMyAgent paid users on annual subscriptions at the agent level only. This discount cannot be stacked with any existing RateMyAgent discounts and is determined by Trade Me's External Identifier "Member Status" which confirms Platinum Partner status with the designation "ActiveMember." This discount is not available to offices or agents with monthly subscriptions.
How do I claim the 15% discount for Platinum Partners if I am an existing RateMyAgent subscriber?
Existing Subscribers: From July 1st, 2025, Trade Me Platinum Partners who are also annual paid subscribers on RateMyAgent will automatically have the 15% discount applied to their subscriptions on their next billing date. The discount will be applied only if it provides greater benefits than existing discounts on the account, and eligibility is verified by the "ActiveMember" status in Trade Me's External Identifier "Member Status."
New Subscribers/Upgrades: From July 1st, 2025, any new subscriber to RateMyAgent or existing subscriber looking to upgrade will automatically have the 15% discount applied at checkout for any qualifying agent annual subscription. Platinum Partner status must be confirmed through Trade Me's External Identifier "Member Status" with an "ActiveMember" designation prior to availing of the discount.
*Discounts are only at an agent level and if you have agent level discount with Trade Me. Eligibility is determined using Trade Me's External Identifier "Member Status" with the designation "ActiveMember."
How will RateMyAgent reviews be differentiated from existing Trade Me testimonials?
Reviews coming from RateMyAgent will have a “RateMyAgent” logo and a "Buyer Review" or “Seller Review” tag, while those from Trade Me's own system will be called "Agent Testimonial", with a Trade Me logo.
Where do I manage my RateMyAgent reviews?
Agents will need to manage any RMA reviews on the RMA platform. You cannot manage your RMA reviews via OneHub or Trade Me CX.
What information will be displayed with the RateMyAgent reviews initially?
Reviews will include the review content itself, the age of the review, the star rating and the details of the relevant property.
How long does it take for new reviews I receive on RateMyAgent to appear on my Trade Me Property?
Please allow up to 48 hours for new RMA reviews to display on Trade Me. Ensure that your email addresses are properly synced across both platforms and that your subscription meets the criteria to avoid delays.