How to Identify, Verify, and Manage Review Opportunities in Renowned
Renowned provides a comprehensive review management system, helping users track and complete reviews for properties effectively. This article guides you through identifying review opportunities, verifying pending reviews, and managing leaderboard updates to enhance your Review-Sales Ratio (RSR).
Understanding Review Opportunities
"Review opportunities" highlight sold properties where no vendor review requests have been sent. Addressing these effectively can improve your RSR and provide valuable feedback.
Steps to Review and Verify Vendor Requests
Navigate to the Properties Tab: - Open the Properties tab. - Filter by Sold Properties.
Check for Vendor Review Requests: - On each property's right-hand panel, look for the status Vendor Review Requested highlighted in green. - Properties without this indicator reflect pending vendor review requests.
Send Vendor Review Requests: - For properties without a review request sent, initiate a vendor review request to improve your RSR.
Identifying Pending Reviews
Pending reviews often include both vendor and purchaser submissions. You can determine remaining opportunities as follows:
Open the Reviews Section: - Navigate to Reviews > Completed.
Adjust Filters: - Change the filter from "Completed" to Pending. - Apply property-specific filters to identify all outstanding reviews.
Review Additional Opportunities: - Open the Properties tab again to validate sold properties missing the status Buyer/Vendor review requested. These listings indicate unaddressed review requests.
The Role of the Leaderboard and Updates
Leaderboard metrics track your performance related to review requests and completion rates. Here's what you need to know:
Daily Updates: The system updates the leaderboard once every 24 hours. After a refresh, it reflects your latest review requests.
Outstanding Opportunities vs. Updates: Even after requesting reviews for all listed review opportunities, they may still display as "Outstanding" until the next daily leaderboard update. Recheck the leaderboard after the daily sync to confirm your progress.
Managing Review Requests After Updates
Profile updates or changes will not automatically request pending reviews. Here’s what to do post-update:
Check for Email Reminders: - After a profile update, email reminders may prompt you to send pending vendor review requests.
Archive Unneeded Requests: - If a review request is not required, visit the Review Opportunities Page. - Archive the pending request to avoid unnecessary reminders.
Summary
By understanding and following these workflows, you can effectively manage review opportunities in Renowned. Utilise the Properties and Reviews tabs to identify gaps, track your RSR, and ensure all vendor and purchaser reviews are requested and completed on time.