If you need to correct or update property listings in Renowned, several options are available depending on the issue, such as modifying incorrect details, removing duplicate or incorrect listings, and reposting properties on social media. Below are categorised instructions to address these common scenarios:
Correcting Property Listing Details
Update Listing Data in Your CRM
Most listing data on Renowned is sourced from your CRM (e.g., VaultRE, PropertySuite). Updates should be made there to reflect correctly on Renowned.
Steps: - Open your CRM. - Navigate to the property listing you wish to edit. - Update the necessary details (e.g., suburb, address, or property status). - Re-push or publish the updated information to Renowned.
Edit Photos or Address Directly
If incorrect photos or addresses appear on a listing, you can correct them within the Renowned platform: - Log in to your profile and locate the listing. - Use the listing’s edit options to modify photos or address fields. - Save changes to ensure updates are displayed.
Resolve Incorrect Property Associations (Rental Listings)
Ensure that rental property details are correct in your CRM before listings are fed to Renowned.
Correct details in the CRM to update listings on Renowned.
To request feedback or reviews for corrected properties: - Navigate to Properties > Rentals in Renowned. - Find the property and click “Request Reviews.”
Removing or Reposting Incorrect Listings
Removal of Incorrect Listings
Contact your office's administrator to re-push listings with accurate details (e.g., agent information, property status). Alternatively, you may withdraw the listing entirely if it cannot be modified.
Reposting Listings to Social Media
To repost a property to social media platforms via the Renowned dashboard: - Log in to your Agency Profile. - Go to Properties > Sales (or the relevant property type). - Use the search bar to locate the desired property. - Next to the property, click the three dots (more options). - Choose “Post to Social Media” and follow the sharing flow.
Troubleshooting Persistently Incorrect Details
When a listing is sourced from a CRM or data feed, manual changes made on Renowned may occasionally be overwritten by the next automatic update.
To ensure corrections remain permanent: - Make all updates directly in the CRM/datafeed. - Re-push the data into Renowned.
Summary
Update primary listing details (e.g., suburb, address) in your CRM and republish data.
Correct photos and addresses directly in Renowned’s listing editor.
For incorrect or duplicate listings, consider removal or reposting.
Use the dashboard or CRM for consistent data management and social media sharing.
Following these steps ensures your property listings display accurate and up-to-date information, thereby improving management efficiency.