If you need to correct or update property listings in Renowned, several options are available depending on the issue, such as modifying incorrect details, removing duplicate or incorrect listings, and reposting properties on social media. Below are categorised instructions to address these common scenarios:
Correcting Property Listing Details
Update Listing Data in Your CRM
Most listing data on Renowned is sourced from your CRM (e.g., VaultRE, PropertySuite). Updates should be made there to reflect correctly on Renowned.
Steps: - Open your CRM. - Navigate to the property listing you wish to edit. - Update the necessary details (e.g., suburb, address, or property status). - Re-push or publish the updated information to Renowned.
To update lead agent information, log in to your CRM, locate the property listing, and modify the lead agent details. Ensure the updated data is repushed to Renowned for the changes to reflect.
Edit Photos or Address Directly
If incorrect photos or addresses appear on a listing, you can correct them within the Renowned platform: - Log in to your profile and locate the listing. - Use the listing’s edit options to modify photos or address fields. - Save changes to ensure updates are displayed.
Resolve Incorrect Property Associations (Rental Listings)
Ensure that rental property details are correct in your CRM before listings are fed to Renowned.
Correct details in the CRM to update listings on Renowned.
To request feedback or reviews for corrected properties: - Navigate to Properties > Rentals in Renowned. - Find the property and click “Request Reviews.”For detailed steps, refer to the following article: Reporting and Confirming a Result.- If the status does not update automatically, navigate to the 'Properties' section of your account and use the 'Confirm Result' option to manually confirm the update.
Managing Property Listing Statuses
If you notice discrepancies in property listing statuses (e.g., 'listed,' 'pending,' or 'sold'), follow these steps to address them:
Wait for MLS Updates: Updates from the MLS typically take up to 24 hours to reflect on Renowned.
Check for Duplicates: Ensure there are no duplicate listings in the MLS causing discrepancies.
Manually Confirm Results: Use the 'Confirm Result' option in the 'Properties' section of your account to manually update the status if needed.Removing or Reposting Incorrect Listings
Removal of Incorrect Listings
Contact your office's administrator to re-push listings with accurate details (e.g., agent information, property status). Alternatively, you may withdraw the listing entirely if it cannot be modified.
To update lead agent information, email support@ratemyagent.com with the property address and CC the current listing agent for their approval. Renowned will process the update once approval is received.
Reposting Listings to Social Media
To repost a property to social media platforms via the Renowned dashboard: - Log in to your Agency Profile. - Go to Properties > Sales (or the relevant property type). - Use the search bar to locate the desired property. - Next to the property, click the three dots (more options). - Choose “Post to Social Media” and follow the sharing flow.
Troubleshooting Persistently Incorrect Details
When a listing is sourced from a CRM or data feed, manual changes made on Renowned may occasionally be overwritten by the next automatic update.
To ensure corrections remain permanent: - Make all updates directly in the CRM/datafeed. - Re-push the data into Renowned.- Be aware that MLS-fed properties may experience delays of up to 24 hours for updates to reflect. Ensure that the MLS data is accurate to prevent overwrites.
Summary
Update primary listing details (e.g., suburb, address) in your CRM and republish data.
Correct photos and addresses directly in Renowned’s listing editor.
For incorrect or duplicate listings, consider removal or reposting.
Use the dashboard or CRM for consistent data management and social media sharing.- Regularly review property statuses to ensure they are accurate and up-to-date. - Withdraw unsold listings promptly to maintain accurate statistics.
Following these steps ensures your property listings display accurate and up-to-date information, thereby improving management efficiency.