Step 1: Select 'Settings', then 'Data Feed' from your dashboard menu, followed by 'Connect'

​Step 2: Fill in the details, tick the terms and conditions box, and then click 'Submit Data Feed Request'. The Director/Principal field can even be someone authorised to make changes to your agreement with your CRM, like an Office Manager.

Step 3: Your Director/Principal will receive an email requiring their confirmation and approval before the data feed request will be forwarded to your multi-loader software provider.

The email confirmation step serves as a verification and ensures the request is officially approved by someone with the authority to make changes.

How long does it take?

The turn around time for your data feed to become active is dependent on your multi-loader software provider. In general, new data feed connections to Renowned will be live within 72 hours of your Principal/Director confirming the request. There are some exceptions to this where you need to get in touch with your provider directly, like Rockend (AU) or Property Suite (NZ). To avoid delays, double-check that all email credentials and contact details provided during the setup process are accurate. For questions about integrating portal feeds with Renowned or configuring agency IDs, consult your CRM provider or Renowned support. Ensure you have communicated the permissions required for data feeds to sync with Renowned.

Note: Agency or External ID are provided the your multi-loader software or CRM. This is provided to us once your provider has enabled your feed on their system. The provider may also enter your agency ID directly from the form we sent them after your Director has approved the request.

How to disconnect a data feed if not in use or has changed providers

If your agency is connected to a different data feed/CRM provider or wishes to disconnect from a data feed on your agency's Renowned profile, then this is an easy task to complete.

Step 1: Log into your agency's Renowned profile and go to 'Settings' then 'Data Feed' to display if there is a current data feed connected.
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​Step 2: Select the 'Disconnect' button next to the data feed/CRM provider you'd like to disconnect.

​Step 3: Once you press the 'Disconnect' button, a pop-up box will ask you to confirm if you'd still like to disconnect the feed, and if so then click 'Yes, Disconnect'.
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Step 4: If you wish to connect to a new data feed/CRM provider, follow the above guide.

Manually uploading listings is only possible if you are the lead agent and if a listing is an off market listing. This can be done by going to Properties in your dashboard and click the Add listing option from there.

For a detailed guide on how to manually upload listings, check this link.

Addressing Listings in new development

If your property listing is in a new development and you cannot manually add the address, follow these steps:

Manual uploads are essential only when automatic feed configurations encounter errors or when offices are not integrated with a supported CRM.

If you are sending listings or updates from your CRM, but they are not accurate on Renowned, please provide us with the complete property address that has been sent to Renowned. If you have your CRM agency ID or external ID, kindly provide this to our Customer Support team. We can search our system to see why the file has not loaded correctly and updated on our end. Ensure your CRM integration is functioning properly by double-checking configurations. Confirm whether the correct agent assignments are recorded and that synchronisation issues have been resolved. Additionally, verify that each property's address details are accurate and complete, as errors can prevent listings from appearing properly on Renowned.

Fixing Missing Listings on Renowned. For property listings not appearing in Renowned due to missing street numbers:

Properties without a street number or street name will not be processed by our system.

Resolving Multi-Property Address Issues

Managing property listings that involve multiple street numbers or combined lots can sometimes present challenges due to system limitations.

Sometimes there might be a property on your profile that isn't yours. You can withdraw this from your profile by Reporting the Status to Withdrawn.

This works the same as deleting it. Please note that this will remove the sale from your agency as well. Only sales without a review request can be withdrawn.

This can be done through updating agents linked to a transaction or listing from your CRM and repush the updated data through to us at Renowned.

If you are not using any CRM, you may reach out to our Customer Support team and provide the property address as well as the reason why you want the agents on a listing changed.

Your days on market stats may be incorrect if property listing dates and sold dates are wrong. To correct this, make sure you have the correct Listing date and sold date in your CRM and repush the updated data through to Renowned.

When dealing with missing or incorrectly displayed sold properties on your Renowned profile, it is beneficial to address potential issues systematically: