Step 1: Select 'Settings', then 'Data Feed' from your dashboard menu, followed by 'Connect'

​Step 2: Fill in the details, tick the terms and conditions box, and then click 'Submit Data Feed Request'. The Director/Principal field can even be someone authorised to make changes to your agreement with your CRM, like an Office Manager or another authorised personnel. Note: Ensure you have an external agency ID and, if applicable, an active Vault account to facilitate integration with specific platforms.

The Agency ID code is a critical component of the setup process and must be accurately configured to avoid integration errors.

Additionally, it is important to configure and input your unique agency ID in your Vault account to enable the feed properly. This ensures streamlined integration and correct property updates.

Accurate configuration of the Agency ID involves logging in, locating the ID in your CRM, and ensuring it aligns with Renowned requirements.

Step 3: Your Director/Principal will receive an email requiring their confirmation and approval before the data feed request will be forwarded to your multi-loader software provider.

The email confirmation step serves as a verification and ensures the request is officially approved by someone with the authority to make changes.

How long does it take?

The turn around time for your data feed to become active is dependent on your multi-loader software provider. In general, new data feed connections to Renowned will be live within 72 hours of your Principal/Director confirming the request. There are some exceptions to this where you need to get in touch with your provider directly, like Rockend (AU) or Property Suite (NZ). To avoid delays, double-check that all email credentials and contact details provided during the setup process are accurate. For questions about integrating portal feeds with Renowned or configuring agency IDs, consult your CRM provider or Renowned support. Ensure you have communicated the permissions required for data feeds to sync with Renowned. If connection issues arise, verify the accuracy of the agency ID in the CRM system.

How to disconnect a data feed if not in use or has changed providers

If your agency is connected to a different data feed/CRM provider or wishes to disconnect from a data feed on your agency's Renowned profile, then this is an easy task to complete.

Step 1: Log into your agency's Renowned profile and go to 'Settings' then 'Data Feed' to display if there is a current data feed connected.
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​Step 2: Select the 'Disconnect' button next to the data feed/CRM provider you'd like to disconnect.

​Step 3: Once you press the 'Disconnect' button, a pop-up box will ask you to confirm if you'd still like to disconnect the feed, and if so then click 'Yes, Disconnect'.
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Step 4: If you wish to connect to a new data feed/CRM provider, click here to follow the steps for getting a new feed connected.

If it looks like some of your properties are missing, there are a few ways that this can be resolved. The quickest way to get a property onto your profile if you don't have a data feed or CRM connected from your agency to Renowned is to upload a property manually from your dashboard if you are the listing agent. Additionally, verify whether a direct CRM or data feed connection is established with Renowned. Confirm that the data feed is active and properly configured to push listing details. If a data feed is not active, you may need to explore manual property addition or reconfigure CRM settings to streamline future updates. Accurate address details and unambiguous property configurations are essential for properties to appear correctly. Ensure that key fields such as street number, street name, and suburb are entered without errors.

Addressing Listings in new development

If your property listing is in a new development and you cannot manually add the address, follow these steps:

Manual uploads are essential only when automatic feed configurations encounter errors or when offices are not integrated with a supported CRM.

AU & NZ manually upload a listing. Can only be done if you are the listing agent. When manually adding properties, gather details like sold date, sold price, and status. Ensure that all data fields are completed to maintain consistency and accurate reflection on the platform. After uploading, you can request vendor or buyer reviews once the property is live.

If you are sending listings or updates from your CRM, but they are not accurate on Renowned, please provide us with the complete property address that has been sent to Renowned. If you have your CRM agency ID or external ID, kindly provide this to our Customer Support team. We can search our system to see why the file has not loaded correctly and updated on our end. Ensure your CRM integration is functioning properly by double-checking configurations. Confirm whether the correct agent assignments are recorded and that synchronisation issues have been resolved. Additionally, verify that each property's address details are accurate and complete, as errors can prevent listings from appearing properly on Renowned.

Fixing Missing Listings on Renowned. For property listings not appearing in Renowned due to missing street numbers:

Resolving Multi-Property Address Issues

Managing property listings that involve multiple street numbers or combined lots can sometimes present challenges due to system limitations.

Sometimes there might be a property on your profile that isn't yours. You can withdraw this from your profile by Reporting the Status to Withdrawn.

This works the same as deleting it. Please note that this will remove the sale from your agency as well.

This can be done through updating agents linked to a transaction or listing from your CRM and repush the updated data through to us at Renowned.

If you are not using any CRM, you may reach out to our Customer Support team and provide the property address as well as the reason why you want the agents on a listing changed.

Your days on market stats may be incorrect if property listing dates and sold dates are wrong. To correct this, make sure you have the correct Listing data and sold date in your CRM and repush the updated data through to Renowned.

When dealing with missing or incorrectly displayed sold properties on your Renowned profile, it is beneficial to address potential issues systematically: