Losing access to your account email or forgetting your password are two of the most common account issues and both are easy to fix. This guide covers updating your email address, regaining access when you can't log in, resetting a forgotten password, and handling unclaimed profiles.
Resetting Your Password
If You're Logged Out and Forgot Your Password
Go to ratemyagent.com.au (AU), ratemyagent.co.nz (NZ), or ratemyagent.com (US), and click Log In in the top right.
Enter your email address and click Continue.
Click Forgot Password.
If your email address is already populated, click Reset Password. A link will be emailed to you to reset your password.
Prefer not to use a password? Select Log in without your password, then click Send email log-in link. You'll receive an email with a link to log straight into your dashboard.
If You're Logged In and Want to Change Your Password
Go to Settings from your Renowned profile.
Select Login Details from the dropdown.
Enter your old password, verify your new one, and click Reset Password.
Rebranding or Moving Offices
If your email needs to change because of a rebrand or office move:
Update your email through account settings, or contact support for assistance.
Make sure all associated emails (e.g., admin, billing) are updated to reflect the new domain.
Confirm the changes took effect by checking your account settings or requesting confirmation from support.
Unclaimed Profiles
If your profile hasn't been claimed yet, a password reset link can't be sent automatically:
Use the claim-profile link provided during your account setup.
Follow the steps to claim and verify your account.
Once claimed, follow the standard password reset process as above.
Troubleshooting:
Forgot your login credentials after changing your email? Reset your password using your updated email to regain access.
Account asking for your old password after an email change? Email changes don't automatically require a password update, reset your password if the old one no longer works.
Didn't receive a password reset email? Double check you're using the correct email address, and check your spam folder. If you also need to update your email, contact support.
FAQs
What information is required to update my email address? Your full name, old email address, new email address, agency name (if applicable), and any other details support requests to verify your identity.
Will updating my email address affect my account data? No. Updating your email only changes your login and contact details — your existing reviews, ratings, and other account data stay the same.
Can I update my email address without contacting support? Yes, as long as you can still log in, just update it directly through the Settings page.
Related Topics
For further assistance, contact Renowned support.