DO
Personalise the request by including the client’s name and, where possible, a personal reference to their experience.
Ask promptly after a successful transaction while the experience is still fresh.
Thank the client for taking the time to leave a review.
Set expectations by letting them know how long the review will take to complete.
Explain why it matters — let clients know their review is important to you and your business.
Be personable and make the request feel genuine, rather than automated.
Keep it short and simple so it’s easy for the client to complete.
Let clients know you’re available to assist with any future property needs.
If you have Connect Facebook and Connect Google, ask clients to follow the prompts to share their review after submitting it.
When working with other agents, coordinate review requests so each agent can independently request feedback for their contribution without sending duplicate requests.
DON’T
Send generic requests make sure you personalise the message wherever possible.
Forget to mention that their review is important to you and your business.
Forget to send the review request from your dashboard. With Renowned, you control who can review you, so clients need to receive a review request before they can leave feedback.
Wait too long. Make review requests part of your weekly admin routine. The sooner you ask, the more likely clients are to leave timely and authentic feedback.
Miss the opportunity to personalise the email. Add a relevant detail or thank-you that reflects the client’s experience.
Send duplicate requests. When multiple agents or admins are involved, coordinate beforehand so the process is seamless for the client.