We're excited to bring you Easy Reviews 🎉
After we speak with your data feed provider or flip a switch on our end, we will automate review requests for you.
Stay in control with the delay option! While automation to get more reviews is great, the relationship you have with your clients can be a complicated one. It can be important to maintain a level of flexibility in case you decide that now is not the right time to request a review from this client. That is why you can add 24 and 48 hour delays. You'll be notified that a request is going out to your client, giving you time to either edit or cancel the request before it is sent. You can also archive property listings if you prefer to stop review requests for certain properties. This gives you greater control without affecting your rankings or badges.
We will not use your client data for purposes other than to send out your review requests.
If you use one of the below data feed providers, we're ready to set up your Automatic Review Requests right now.
Real Estate View
Campaign Track
AgentPoint
Multiarray
ReNet
ListOnce
LockedOn
Eaglesoftware
Box and Dice
AgentBox (Director/Approved contact must reach out to them to enable client data in your direct data feed)
VaultRe (Just go to Settings > Vendor Portals)
CoreWeb
iProperty
Zenu
Don't see your data feed provider on the list? Don't stress. We're likely already chatting to them but messaging them direct to ask for Vendor details in your XML feed goes a long way!
Speak with our support team (hit the messenger icon on the lower right of your screen) and we'll start the setup process today.
Data Integration Tab
Data Integration Tab
This page shows if Easy Reviews is active or inactive. You can set timing to immediate or delayed; delayed sends an email allowing you to edit or cancel the request. You can enable review requests for supporting agents and choose a template to send a personalized message to the vendor.
Note: Easy Reviews can be activated on the office profile. If agents needs to activate their own settings, they will have to speak to their office admins.
Opted Out Agent Tab
Opted Out Agent Tab
The 'Opted Out Agents' tab will enable Admins to visualise which agents have Easy Reviews turned on and off. This page allow admins the ability to turn them on/off.
Summary Tab
Summary Tab
This page will enable agents and admins to deep-dive the reviews which need attention. The Admin can filter on agent, time-frame and issue type to help efficiently resolve them.
Turn off Easy Reviews
Turn off Easy Reviews
Log in to the profile, go to "Settings", select "Automate Reviews" and toggle off the Automate Reviews feature.
If your office is managing your Easy Reviews, you will need to speak with an admin to adjust your setting. Below is an example of an agent's Easy Review setting being managed by an office.
Troubleshooting Common Issues
Troubleshooting Common Issues
Automated Reviews Not Sent
Verify that both buyer and vendor details are attached to the listing.
Ensure your CRM or data feed provider is correctly configured to push all necessary data to RateMyAgent.
If vendor details are not received by RateMyAgent, contact your CRM provider to re-push the data.
Check if the "RateMyAgent" option is selected during the sales processing in your CRM (e.g., VaultRE).
2. Review Requests Delayed or Missing
Double-check the settings in the RateMyAgent system to ensure that automated reviews are active.
Consult your CRM support team to ensure all details are being sent correctly.3. Vendor Details Missing or Incorrect in Review Requests
Ensure that vendor details are entered correctly in VaultRE or your CRM.
If discrepancies are found, request your CRM provider to re-push the data with updated vendor details to RateMyAgent.
If reviews are not linking to the correct agency or agent profile, ensure the CRM data matches the active agency or agent profile.
If listings are linked to an incorrect agency, re-push the data from your CRM to RateMyAgent with updated information.