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Service animals and emotional support animals

How to mark a pet as a service animal or ESA on your application, and what may be asked of you next.

If your pet is a service animal or emotional support animal (ESA), check the toggle that says "This is a service or support animal" when adding your pet.

What checking the toggle means

Marking your pet as a service or support animal flags it for the property manager during their review. Service animals and ESAs have legal protections that regular pets don't.

Will I need to provide documentation?

Possibly. The toggle's sublabel notes that you may be asked for supporting documentation. You don't upload anything during the application itself β€” your property manager may follow up to request documentation separately.

Service animal vs. ESA

The toggle covers both, but they're different under federal law:

  • Service animals are trained to perform specific tasks for a person with a disability (typically dogs, sometimes miniature horses)

  • Emotional support animals (ESAs) provide comfort but aren't trained for specific tasks; they have different protections under fair housing rules

Property managers may ask for different documentation depending on which one applies.

What if it's just a regular pet?

Leave the toggle off and add it as a normal pet. Property managers will treat it as a pet and may apply pet fees or restrictions per their policies.

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