If your pet is a service animal or emotional support animal (ESA), check the toggle that says "This is a service or support animal" when adding your pet.
What checking the toggle means
Marking your pet as a service or support animal flags it for the property manager during their review. Service animals and ESAs have legal protections that regular pets don't.
Will I need to provide documentation?
Possibly. The toggle's sublabel notes that you may be asked for supporting documentation. You don't upload anything during the application itself β your property manager may follow up to request documentation separately.
Service animal vs. ESA
The toggle covers both, but they're different under federal law:
Service animals are trained to perform specific tasks for a person with a disability (typically dogs, sometimes miniature horses)
Emotional support animals (ESAs) provide comfort but aren't trained for specific tasks; they have different protections under fair housing rules
Property managers may ask for different documentation depending on which one applies.
What if it's just a regular pet?
Leave the toggle off and add it as a normal pet. Property managers will treat it as a pet and may apply pet fees or restrictions per their policies.
