⚙️ Open the Do Not Rent List
In admin.rentflowsolutions.org, navigate to Settings and scroll down to Do Not Rent List.👤 Enter the customer's name
Under Names to Block, enter the customer's name exactly as it appears when they book. Matching is based on name only.📝 Add a clear reason
Enter a clear reason for adding the customer to the list. This helps you determine whether a flagged customer is the correct person, especially if there are multiple customers with the same or similar names.🔔 Leave the Alert Webhook alone
Do not make any changes to the Alert Webhook field.💾 Save your changes
Click Save when you're finished adding or removing customers from the list.
💡 Pro Tip
When a customer on the Do Not Rent List attempts to book, the system will flag them and require them to contact you. You can then review the reason they were added and confirm that you've identified the correct customer before deciding whether to allow them to rent.