Overview
Use On hold when you need to stop showings indefinitely.
When to use On hold
You already have submitted applications and don't want to do more showings but don't yet want to turn off marketing
A unit has a maintenance or access issue that does not have an expected earliest showing date
You need to pause leasing without pulling the listing
Set a property to On hold
Go to the Properties tab
Select the property
Click Take action → Mark as on hold
Note: If there are any scheduled showings, you will have the option to keep or cancel them.
What happens when a property is On hold
Marketing remains active on all listing sites
Prospects cannot schedule showings on their own
Showings must be scheduled manually
New leads are still responded to and logged
Follow-ups are turned off
The property stays visible, but leasing activity is paused.
Move a property back to Available
When you’re ready to resume showings:
Go to the Properties tab
Select the property
Click Take action → Mark as available
RentEngine will:
Notify all active leads
Help them schedule a showing automatically
Resume follow ups
No leads are lost while the property is on hold.
When to set an earliest showing date
If you do have an earliest showing date, you can use the Waitlist feature (more info here)