If your tenancy is compliant and you report arrears on time, you have very little to worry about. When claims aren't approved, it's almost always for an administrative reason that's easy to avoid.
The most common reasons
The missed payment wasn't reported within 30 days of the first missed payment
Documents were missing or incomplete
A compliance document, such as a gas safety certificate or deposit protection, was missing or had expired
How to make sure your claim goes smoothly
Report missed rent in your dashboard or to claims@rentmigo.co.uk as soon as it happens
Keep your tenancy documents together from day one
Make sure your gas safety, electrical safety, EPC and deposit protection are all in place and up to date
What if there's a problem?
We'll tell you why and, where possible, give you the chance to put it right. If you have any questions, email claims@rentmigo.co.uk.