If your tenant misses a rent payment, making a claim is straightforward. The most important thing is to let us know in time.
Step 1: Report the missed payment within 30 days
Log the missed payment in your Rentmigo dashboard, or email claims@rentmigo.co.uk, within 30 days of the first missed payment. Claims can't be accepted if arrears aren't reported within this window.
Step 2: Upload your documents
We'll let you know exactly what's needed. This is everything required for possession proceedings, such as the signed agreements, an up-to-date rent statement and your compliance documents.
Step 3: We validate the claim and pay you
Once your claim is validated, we pay you within 30 days.
Step 4: Confirm ongoing arrears each month
If rent is still unpaid in the following months, send us an up-to-date rent statement each month through your dashboard or by email. We pay you within 30 days of each confirmation.
Step 5: We handle recovery
We manage the whole recovery process with the tenant, including possession proceedings and legal costs. You don't need to pursue the tenant yourself.
Tracking your claim
You can follow your claim from submission to resolution in your dashboard.