RepeatMD Canada, Inc. - Marketplace GST/HST Guide & FAQ

RepeatMD helps practices sell more cash-based services through a platform that combines rewards, e-commerce, and financing in your own mobile app. Patients can purchase treatments, packages, and memberships directly through the app while engaging with loyalty programs and promotions.

To simplify compliance and tax preparation, RepeatMD now collects all applicable sales taxes at checkout (GST, HST, and any required PST) and remits GST/HST amounts directly to your practice each month. This ensures you can include all Marketplace sales on your regular GST/HST return to the CRA while maintaining a clear and compliant record of taxes collected and received.

RepeatMD operates in Canada through RepeatMD Canada, Inc., a wholly owned subsidiary of RepeatMD, Inc. (U.S.). The company is incorporated in Ontario and maintains a local office at 22 Adelaide St W, Suite 3400, Toronto, ON M5H 4E3, Canada.

RepeatMD Canada, Inc. continues to serve as the Canadian operator for all in-app transactions made through the RepeatMD platform. We remain responsible for calculating and collecting applicable sales taxes on all purchases made in your app.

However, effective immediately, RepeatMD will remit any GST/HST collected at checkout back to your practice on a monthly basis. Your practice will then file and pay these amounts to the CRA as part of your regular GST/HST return. In certain provinces, RepeatMD may still remit PST directly as required by law.

RepeatMD Canada, Inc. automatically calculates and collects GST/HST (and, where applicable, PST) at checkout for all in-app transactions. The correct rate is determined by your practice’s location and the taxability classification of the item sold.

To ensure accuracy, RepeatMD uses Avalara, a leading sales tax engine trusted by global enterprises. Avalara applies the correct rates based on your clinic’s location and the item’s tax attribute.

Once collected, RepeatMD will:

This process ensures that every transaction is properly taxed while giving your practice control of CRA reporting.

Avalara determines the correct tax automatically at checkout based on your practice’s location - not your client’s.

When creating or editing treatments and packages, you can assign one of the following tax attributes:

These classifications determine how Avalara applies tax at checkout. You can edit tax attributes for treatments, packages, and memberships directly in your Admin Portal.

Key Point: The client’s location does not affect tax calculation. All tax is assessed as if the purchase occurred at your practice.

RepeatMD collects all applicable taxes on in-app transactions and will remit GST/HST to your practice monthly. This remittance will include all taxes collected at checkout for your in-app sales during the prior month.

Practices are then responsible for including those amounts in their GST/HST returns filed with the CRA.

RepeatMD may continue to file and remit PST directly in certain provinces as required by local laws.

The Shop Summary Dashboard in your Admin Portal displays your gross sales, sales tax collected, and fees deducted - providing visibility into your total in-app sales and the taxes you will receive from RepeatMD.

When preparing your GST/HST return, include your RepeatMD Marketplace sales and the GST/HST received from RepeatMD in your CRA filing.
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Suppose your practice in Ontario has CAD 100,000 in total sales during a reporting period:

Here’s how to report:

Key Point: RepeatMD now remits GST/HST to your practice, and you are responsible for reporting and paying it on your CRA return.

Q: Does RepeatMD still handle tax collection?

A: Yes. RepeatMD collects all applicable GST/HST/PST at checkout and ensures accurate rates through Avalara.

Q: Who files and pays GST/HST now?

A: Your practice. RepeatMD remits the collected GST/HST to you each month, and you include it on your CRA return.

Q: How often will RepeatMD remit GST/HST to us?

A: Monthly.

Q: What happens to historical taxes collected before this feature launch?

A: RepeatMD will remit any previously collected GST/HST to your practice over the coming weeks.

Q: Will RepeatMD still remit PST in some provinces?

A: In certain provinces, RepeatMD may be required by law to remit PST directly. Practices will be informed if this applies.

Q: Should I include RepeatMD Marketplace sales on my GST/HST return?

A: Yes. You must now include all in-app sales and corresponding GST/HST amounts on your return.

Q: How do I access documentation for taxes collected and remitted?

A: Use the Shop Summary Report in your Admin Portal for transaction and tax details. For any audit-related requests, contact support@repeatmd.com.

This FAQ is for informational purposes only. RepeatMD does not provide tax, accounting, or legal advice. Please consult your external advisors for your specific obligations.