Overview
When a patient completes a purchase in your RepeatMD app (a treatment, package, product, or membership), they agree to the Checkout Agreement. This agreement defines payment terms, refund policies, health acknowledgments, and how your practice, the patient, and RepeatMD handle transaction data.
This article is for practice owners, managers, and compliance staff who need to understand what patients agree to at checkout and how to access the agreement document.
Before You Start
You need Admin Panel access to review practice settings and support patient purchase questions.
The Checkout Agreement applies to all in-app purchases, including one-time treatments, packages, products, and recurring memberships.
RepeatMD provides the standard Checkout Agreement. Your practice does not upload or edit custom agreement text in the Admin Panel.
Patients who question a charge or policy should contact your practice first. They may also email support@repeatmd.com.
Why It Matters
The Checkout Agreement protects your practice and patients by making purchase terms clear before money changes hands. It covers:
Payment and billing policies for one-time and recurring transactions
Cancellations and refunds, handled according to your stated policies
Health and safety acknowledgments related to treatments, packages, or products you provide
Liability and dispute resolution terms
Communication and data use between your practice, the patient, and RepeatMD
When your front desk and clinical team understand the agreement, they can answer patient questions consistently and reduce checkout disputes.
How It Works
When patients accept the agreement: Patients see and accept the Checkout Agreement during the in-app checkout flow before completing a purchase. Acceptance applies to that transaction and the terms in effect at checkout.
What the agreement covers: The agreement spans services, products, packages, and memberships sold through your RepeatMD app. Recurring memberships include billing and cancellation language relevant to subscription charges.
Your role as the practice: You set refund and cancellation policies that align with how you operate. The Checkout Agreement frames how those policies apply to in-app purchases. Your team should know where to direct patients who ask about terms after checkout.
Reviewing the document: RepeatMD hosts the full Checkout Agreement as a downloadable file linked from this Help Center article. Share or review that document during staff training and compliance reviews.
Step-by-Step Instructions
View and download the Checkout Agreement
Open this Help Center article: RepeatMD in-app Checkout Agreement
Scroll to the agreement file link at the bottom of the article.
Click the file link to view or download the full Checkout Agreement.
Save a copy for your compliance records or staff training materials if needed.
Answer patient questions about the agreement
Ask the patient which purchase they are asking about (treatment, package, product, or membership).
Confirm the purchase appears in Shop Summary or the patient’s profile under Patients.
Explain that the patient accepted the Checkout Agreement at the time of purchase.
Direct billing or refund questions to your practice’s stated policy.
Escalate to support@repeatmd.com if the question involves platform billing, Stripe, or a technical checkout issue.
Best Practices and Pro Tips
Train front desk staff on where the Checkout Agreement lives and what it covers at a high level.
Align in-app refund language with how your practice actually handles cancellations for memberships and packages.
Review the agreement annually or when RepeatMD publishes an updated version.
Do not promise terms outside the agreement during phone or in-office conversations about app purchases.
Keep a signed or saved copy of the current agreement in your compliance folder for audits.
Common Mistakes and FAQs
Q: Can I edit the Checkout Agreement text in the Admin Panel?
A: No. RepeatMD provides the standard Checkout Agreement. Your practice does not author custom agreement text in the Admin Panel.
Q: Does the agreement apply to in-office purchases?
A: The Checkout Agreement applies to purchases completed through your RepeatMD app. In-office transactions handled outside the app may follow different terms.
Q: Where can patients see the agreement after checkout?
A: Patients accept the agreement during checkout. Direct them to your practice for policy questions, or to support@repeatmd.com for platform-related issues.
Q: Does the agreement cover membership billing and cancellation?
A: Yes. It includes payment and billing policies for recurring membership transactions alongside one-time purchases.
Q: Who should patients contact about refunds?
A: Patients should contact your practice first according to your refund policy. For platform or payment-processor issues, they may email support@repeatmd.com.
Next Steps and Support
Use the Shop Summary report (Admin Panel) — verify in-app purchases and billing details
Set up your Stripe account (Admin Panel) — payment processing for in-app sales
Need help? Email support@repeatmd.com
In-app Checkout Agreement
You can view the full agreement anytime here:
To view and download the agreement, click the file link below.